MDG Reviews
Read, review, compare. Hear from real customers and their experiences with MDG. Share your story, and write a review!
Click MDG REVIEWS above to leave your comment.
Read, review, compare. Hear from real customers and their experiences with MDG. Share your story, and write a review!
Click MDG REVIEWS above to leave your comment.
support@mdg.ca, 
john, and 95 others are discussing.
Erika 9:14 AM on February 11, 2017 Permalink |
Ӏt’ѕ grᥱat.
support@mdg.ca 1:07 PM on February 3, 2017 Permalink |
Hi,
Please email us the links to reviews@mdg.com
support@mdg.ca 1:03 PM on February 3, 2017 Permalink |
Thank you Linda ! We hope everything continue to run smoothly for you.
john 10:32 PM on February 2, 2017 Permalink |
I dealt with mdg back in early two thousand here in Edmonton had no problems but they did have store here at the time ,I’m thinking of buying a laptop and tv and will call back on sat .but I’m the type of person if I get the runaround I walk period she said one payment that’s all I will give and if its not shipped by Monday or Tuesday I will cancel. Like I said had no problem before I hope their will be no b.s. this time
support@mdg.ca 1:04 PM on February 3, 2017 Permalink |
Hi,
We are only an online company now. Please visit our website for a complete inventory
For canada http://www.mdg.ca
For US http://www.mdg.com
maria sousa 12:39 AM on January 30, 2017 Permalink |
hi my name maria sousa ive purchased a product on mdg on 2014 which im really happy of this product and company as i would recomment eople to buy from this company and there service is also great people to help as i never seen any other company to offer credit and products as this one i would purchase again in future of any product as needed i would like to thk mdg for there great product and service as i give them there rated aaa compant to purchase products
support@mdg.ca 1:02 PM on February 3, 2017 Permalink |
Thank you !
T.S. 9:22 AM on January 24, 2017 Permalink |
Hello.I ordered a TV xbox one bundle and a laptop. These were suppose to be Christmas gifts. I had my first payment taken out. I was told by my sales rep that my items would ship right after my first payment was taken out. Turns out they needed 5 more payments. So before even letting me know that information ,my sales rep sent me an email telling me that I would be receiving the money they took out back into my account. Its when I called to talk to a superviser ,I was offered the 5 payment deal. I kind of understand , however, this should be determined before the first payment gets taken out of the account. It is now the end of January and my 13 year old is getting his gifts. They are on the way, I will keep you all updated.
support@mdg.ca 1:06 PM on February 3, 2017 Permalink |
Hello,
Unfortunately we were not able to verify some of the information you had provided when you applied, for that reason you were asked to make another payment(s).
Jerry Leggett 10:24 AM on January 22, 2017 Permalink |
I would like too say that MY EXPERIENCE WITH MDG has been very great and I would recommend their services to everyone that I know and don’t know because I’ve had nothing but excellent customer service with them since I’ve been doing business with them. I’ve ordered several items from MDG and I must say the things that I’ve ordered have been of great quality and craftsmanship with no complaints about damaged or wrong order returns on deliveries, you get just what you ordered with no problems.
support@mdg.ca 1:07 PM on February 3, 2017 Permalink |
Thank you for your feedback. We hope everything continue to run smoothly for you.
John Duval 10:34 PM on January 20, 2017 Permalink |
when my computer was damaged in a flood, i looked everywhere for a new one. that was just over 2 years ago. i came accross an add for MDG and looked into it. the price was right, and i could make payments instead of breaking my bank. I called and the staff at MDG were very helpful in fullfilling my needs. 8 days later, i had my computer. Since then, i have got a t.v and a qween bed through MDG and could not be happier. Best decision of my life. Thanks MDG!!
support@mdg.ca 1:07 PM on February 3, 2017 Permalink |
Thank you John. We appreciate your feedback.
Susan 5:41 PM on January 19, 2017 Permalink |
-I just would like to thank MDG for supplying good quality stuff at an affordable price I have more than one product and have not had any problems if I have questions the people are really good and work so well with you. Myself and some family members who have products fromMDG are happy.
support@mdg.ca 1:07 PM on February 3, 2017 Permalink |
Thank you Susan !
Holly 2:45 PM on January 19, 2017 Permalink |
Great service, great products very user-friendly the application process was quick easy and simple and very friendly will definitely be getting more products from MDG
Margaret Adams 10:08 AM on January 16, 2017 Permalink |
I am extremely happy with the service and value I receive with MDG. I had been looking everywhere for a new computer that would be dependable and affordable. I finally found MDG and did the online application. The staff was awesome, especially Nickoli. He set up everything for me and made sure I got the computer I needed. I would give these guys an A+++ and I have already recommended MDG to all my friends and co-workers. I will definitely be back for repeat business!! Awesome customer service.
support@mdg.ca 2:37 PM on January 18, 2017 Permalink |
Thank you for your feedback Margaret !
Mathieu Lefebvre 4:34 PM on January 13, 2017 Permalink |
My friends and myself have been using MDG for a while, not only we received quality products but we also received a pretty good support whenever we encountered problems! I would recommend it to everyone who doesn’t have the money perhaps today but can gain it over time! You can get accepted no matter what your credit margin is. Just try it, it’s worth it!
support@mdg.ca 2:49 PM on January 18, 2017 Permalink |
Hi Mathieu,
Thank you so much for the feedback, we’re so happy to hear that everything has gone well! We hope things continue to run smoothly for you.
jeff 8:13 AM on December 22, 2016 Permalink |
Hi love the company been doing business with them now for three year……… every time get what ask for on time…..
support@mdg.ca 4:12 PM on January 4, 2017 Permalink |
Thanks Jeff ! We hope things continue to run smoothly for you.
support@mdg.ca 4:29 PM on December 21, 2016 Permalink |
Thank you so much for the feedback, we’re so happy to hear that everything has gone well! We hope things continue to run smoothly for you
Candace 10:56 PM on December 17, 2016 Permalink |
Hello, I just wanted to thank MDG for everything, the whole process was smooth from start to finish. I did not run into even one hiccup and was totally impressed. I received my bed and mattress and laptop exactly when they said and everything I received is perfect. I have recommended you to my friends and family already! Thank you again and Merry Christmas!
support@mdg.ca 4:29 PM on December 21, 2016 Permalink |
Thank you so much for the feedback and Merry Christmas to you too.
support@mdg.ca 4:22 PM on January 3, 2019 Permalink |
Thank you so much for the feedback! We appreciate you taking the time for us.
support@mdg.ca 10:17 AM on December 14, 2016 Permalink |
Hi,
We do a credit check before but this is only of the factors taken into consideration for you approval. We might ask for more payments if for example there are irregularities on your bank statement.
support@mdg.ca 10:16 AM on December 14, 2016 Permalink |
Hi,
We at MDG take consumer protection seriously and this tool helps eliminate any potential fraud, identity theft or other issues that can arise in the world of online financing and hence we might not approve certain proof of address.
support@mdg.ca 5:33 PM on December 2, 2016 Permalink |
Hi Anton,
Please send a me an email to support@mdg.ca and I will look into this for you.
Claudious 11:51 AM on December 1, 2016 Permalink |
Customer service can use some more training. It took a little time working with customer service, but it all worked out really well…SHOUT OUT to Erna. The only issue I have is that when I received my headboard and finally unpacked it, there are knicks on it as if banged around and the bottom of the headboard looks like it was pushed across the floor and has damage to it. Contacted support and have not heard from anyone. I love my television and look forward to doing more business with them.
support@mdg.ca 5:30 PM on December 2, 2016 Permalink |
Thank you !
John 6:35 PM on November 30, 2016 Permalink |
Was bot happy with srrvice i had this week with them.I i switched my pay date with no progblems them funds came out wrong date so i made a payment 3 days later now i am told i have nsf fees withem not happy been a customer for 3 years and this is how u treat your customers. So dont think the family will receive a computer for xmas. Nope happy
support@mdg.ca 5:32 PM on December 2, 2016 Permalink |
Hi,
An nsf fee is applied automatically to your account when you missed a payment. Unfortunately, this applies to all accounts. For more information, please reach out to our finance department at 1-800-906-0976 x340 and we will see if we can help you.
support@mdg.ca 5:53 PM on November 25, 2016 Permalink |
Hello,
We do have our facebook and Twitter page.
support@mdg.ca 5:52 PM on November 25, 2016 Permalink |
Hi Brian,
Usually your sales representative is the one who is able to cancel your account. I apologize for the inconvenience you had.
Please send me an email at support@mdg.ca with your person ID and phone number on file and I will do the necessary for you.
TERRY 7:06 PM on November 22, 2016 Permalink |
I WAS APPROVED SIGNED ALL THE PAPERWORK WAS TOLD A FIRST PAYMENT WOULD NEED TO BE PUT THROUGH BEFORE SHIPPING NOW AM TOLD THAT ANOTHER THREE PAYMENTS NEED TO GO THROUGH BEFORE SHIPPING AND NEED TO SIGN NEW CONTRACT THIS WAS SUPPOSE TO BE A GIFT BEFORE CHRISTMAS NOW THIS WONT HAPPEN ….VERY UNHAPPY CUSTOMER
support@mdg.ca 5:44 PM on November 25, 2016 Permalink |
Hello Terry,
Sometimes we ask customers to make a series of payments before receiving the product/s for various reasons. One of them being the bank statement of account provided by the customer which includes irregularities. Being a finance company, please understand that we are taking huge risks by funding and potential customers
However such policy does not reflect nor apply to all our customers.
support@mdg.ca 10:12 AM on December 14, 2016 Permalink |
Hi,
This is one of the reasons why we might ask to make several payments before shipping the order. You can send me an email to support@mdg.ca and one of our reps will be able to follow up with you.
Daniel Booth 7:44 PM on November 19, 2016 Permalink |
I just did my first order with MDG and am nervously awaiting my TV to arrive. After reading these reviews I am wondering if I made a mistake. The overall total I am paying for my product is pretty high considering what I’m seeing the same thing for in stores but because of my bruised credit I can understand that. So far the service I have received is professional and curtious. I will write again once I have received the product. Nervous but hopefully the professionalism will continue.
support@mdg.ca 5:50 PM on November 25, 2016 Permalink |
Hi Daniel,
Any large company is going to have mixed reviews, we take both the negative and positive very seriously as they both help us learn where to improve as we are still growing. However, we do have almost 2K 5 star reviews, which is pretty good!
We follow pricing set out by manufacturers as well as market price of our competitors to ensure we stay competitive in the market. The fact that you are fiancing the item, the total cost will include interest too.
Please let us know if you had any issues. You can call us at 1-800-906-0976 x352.
John Jenkins 12:26 PM on November 15, 2016 Permalink |
Just wanted to say that I am quite pleased with the service and the products that I have just recently purchased
support@mdg.ca 5:52 PM on November 25, 2016 Permalink |
Thank you John!
Georgina Pierce 4:55 PM on November 11, 2016 Permalink |
I am just wondering if anyone has had any problems once they have been approved. I was approved last week and have made my first payment. Trying to get ahold of my rep but am getting no response. I paid my first payment on Tuesday, so how long do I have to wait? I have never had to wait this long to get an answer to my questions before. I have contaced my rep at least 3 times and MDG at least once. No one replies back to me. This has become worrisome to me.
support@mdg.ca 5:54 PM on November 25, 2016 Permalink |
Hi,
We are open from 9am to 9pm on weekdays and 9am to 7pm on Saturday. If you are not able to reach your representative, you can always choose to speak to a live agent who will be able to assist you.
candace knarr 2:07 PM on November 9, 2016 Permalink |
I JUST WANNA SAY THAT DAN A, WHO WAS MY REPRESENTATIVE THE 2ND TIME AROUND DESERVES RECOGNITION. HE WENT ABOVE AND BEYOND. I HAVE NEVER HAD ANYONE TAKE THE TIME TO SHOW HE CARED ABOUT HIS CUSTOMER. HE IS DEFINITELY AND ASSET TO THE COMPANY AND I WANT HIM TO RECIEVE RECOGNITION. I HAVE DEALT WITH MDG TWICE AND I HAVE REFERRED FAMILY AND FRIENDS. THANK YOU DAN FROM THE BOTTOM OF MY HEART.
support@mdg.ca 5:40 PM on November 10, 2016 Permalink |
Hello Candace,
Thank you for your kind words. I’ve forwarded your feedback to his supervisor.
support@mdg.ca 4:23 PM on January 3, 2019 Permalink |
Wow, thank you!! We will be sure to let him and his team know!
Nick 4:39 AM on November 6, 2016 Permalink |
I was wondering if you provide new products, or reclaimed/refurbished units? From the comments here and elsewhere, there is a drastic imbalance of how many people received items “damaged in shipping” from you vs other online retailers. I have little desire to begin a business relationship with a company which intends to provide me faulty product.
support@mdg.ca 5:56 PM on November 25, 2016 Permalink |
Hi,
We provide new products. We do take the necessary precaution when shipping the order but sometimes they are broken during the shipping process. If this happens, we will definitely be able to send you the replacement and also see if we can give you a credit depending on the time frame.
leo morin 9:56 AM on October 19, 2016 Permalink |
the only problem is to have the french service the rest is fabulous
support@mdg.ca 5:05 PM on October 20, 2016 Permalink |
Hello Leo,
We do have french service for in all departments. If you wish to speak to someone in french, please contact us at 1-800-906-0976 x343.
support@mdg.ca 6:56 PM on October 12, 2016 Permalink |
Hello Shawnitha,
You will have to speak to your representative Stefano to complete the order. You can reach him at 1-800-906-0976 x512.
rja 9:57 AM on September 28, 2016 Permalink |
i am finding this process a big run around. I should cancel the order. After reading the comments here. I am not immpessed. when they call and if mdg expects more money up front I will immediately cancel and have my payment refunded.
support@mdg.ca 5:15 PM on September 29, 2016 Permalink |
Hello,
The first step is to fill out an application online or over the phone. Once you have been approved, your account will be assigned to a sales representative. You can complete the order with him/her. He/She will be able to assist you regarding the questions that you have. We will ask for some documents to be sent to us. Once everything is received, we normally ask for a first payment as well. You will have to confirm that first amount amount with us. Once confirmed your order is submitted to the verification department where they review the order and will call you to arrange a payment plan. After that we ship the item to you.
Rhene 11:19 AM on September 26, 2016 Permalink |
Hello… What do you mean by non finance promotional price and finance promotional price?
support@mdg.ca 5:19 PM on September 29, 2016 Permalink |
Hello,
If you pay the regular price, you can add a promotional laptop to your order or if you do not want the laptop, you can pay the promotional price. Promotional Items and promotional price cannot be combined and claimed at the same time.
support@mdg.ca 10:20 AM on December 14, 2016 Permalink |
Hi,
On the same banner on our website, we do advertise there is a minimum finance purchase required and also promotional items and promotional price cannot be combined and claimed at the same time and there are more details about promotional offers.
You can click on the link for more information :http://www.mdg.ca/Finance/Default.aspx?PID=mdghomepage&LID=1#morepromo
support@mdg.ca 5:07 PM on September 16, 2016 Permalink |
Hello Valerie,
Please send us an email at support@mdg.ca or you can call us at 1-800-906-0976 x352. We will reset the password for you.
Nicole 1:33 PM on September 15, 2016 Permalink |
Hi I would like to know three things before signing up. 1. Will this build my credit with the credit bureau not just MDG credit? 2. Do I have to be home to accept delivery? I do not want to take a day off work which will cost me money to receive the products. If the delivery comes when I am not home can I go somewhere to pick it up? 3. Is the amount stated when adding things to my cart my actual amount I will owe? or is there other fees put in afterwards? I find the fees added below the items such as delivery ect. quite inflated but if that is all, then I would agree to pay that. I find your site lacks a lot of information in regards to these questions.
support@mdg.ca 5:04 PM on September 16, 2016 Permalink |
Hello Nicole,
Yes, but we do not report to credit bureau which means MDG does not report to the credit bureaus directly, however once your account is paid in full we can provide you with a complete account transaction statement and an MDG Client Evaluation letter from our Finance Department detailing your history an excellent MDG client. You will be able to submit your statement along with the letter to demonstrate your ability to make payments when due to the credit bureau. This will help to increase or rebuild your personal credit score.
It depends on what item ; we normally deliver by UPS but we also use other shipping companies. No, all fees are included in the contract so that nothing is hidden and it is to be reviewed before the order is shipped. We will advise you all the fees that you will be paying before shipping the order.
You can reach us on 1-800-906-0976 x356 for further information.
Dorris Washington 3:06 PM on September 9, 2016 Permalink |
does mdg report to credit bureau?
support@mdg.ca 5:07 PM on September 16, 2016 Permalink |
Hello Dorris,
MDG does not report to the credit bureaus directly, however once your account is paid in full we can provide you with a complete account transaction statement and an MDG Client Evaluation letter from our Finance Department detailing your history an excellent MDG client. You will be able to submit your statement along with the letter to demonstrate your ability to make payments when due to the credit bureau. This will help to increase or rebuild your personal credit score.
ShannonWErin 10:22 AM on September 9, 2016 Permalink |
It’s truly a great and helpful part of information. I’m satisfied
that you simply shared this useful info around. Please keep us informed similar to this.
Thanks for sharing.
support@mdg.ca 5:06 PM on September 8, 2016 Permalink |
Hello Marlon,
We need a confirmation from the shipping company before shipping the replacement. At that point, we did not have a confirmation from them. The replacement tv was sent to you on the 25/08 and tracking number is available on file.
Thank you
Lisa Larsen 2:25 PM on August 25, 2016 Permalink |
I will make my first order on sept 2nd so that they can take my first payment. I have to let them know that I have to make monthly payments cause I only get paid monthly on a fixed income. So if you work with me I can work with you! 🙂 Thank you! Lisa
support@mdg.ca 5:02 PM on September 8, 2016 Permalink |
Hello Lisa,
You can choose your payment plan depending on your pay day. You will have to confirm this during the verification process.
Thank you
Darrin 7:54 PM on November 25, 2015 Permalink |
I’m in the process of purchasing 2 sets of beds. I have e-signed the application. What is the next step? Do I start shopping or does a rep call me? I have missed a few calls due to my work/sleep schedule as I work 6pm-6am. Thanks and look forward to getting this started.
support@mdg.ca 1:30 PM on December 9, 2015 Permalink |
Generally a rep will be trying to contact you to finalize the order. If you know your ID number for the account or the telephone number associated with the account you can send us an email to finance@mdg.ca and we will forward it off to your representative.
support@mdg.ca 2:58 PM on November 9, 2015 Permalink |
Thank you so much for your kind words Brenda!
Helene B. 1:14 PM on November 9, 2015 Permalink |
J’ai fait affaire avec MDG et je suis très satisfaite ! tout s’est déroulé comme prévu, aucun problème, livraison à domicile au moment prévu et le tout en parfait état ! Service à la clientèle excellent je n’ai eu aucun problème et je recommande fortement MDG pour tout ceux et celles qui ont quelques petits problèmes au crédit. Merci MDG 🙂
support@mdg.ca 2:57 PM on November 9, 2015 Permalink |
Merci beaucoup, Helene!
Jeremy 4:00 PM on October 10, 2015 Permalink |
My credit score had taken a beating after a recession a few years ago. Getting approved for anything proved nearly impossible. MDG approved me without any issues. I ordered a couch and received a promotional laptop and tablet. My payments are reasonable as is my intrest rate considering my credit. Products received in perfect condition and with little delay. Customer service interactions were minimal so cant give a fair review about that. I have recommended two people so far and they both are also pleased with their new products. I have made several payments without issue and am currently looking to have my credit limit increased to purchase something else. I am having some difficulty with this so far but I look forward to giving another positive review. Thanks MDG
support@mdg.ca 10:52 AM on September 30, 2015 Permalink |
Hello Angela,
MDG is simply the financing aspect, we covered the cost of the product and you are paying back the loan given to buy the product. However, as per your contract and ALL electronic sales -regardless of financing or not- the warranty is provided via the manufacturer. You are covered and this can be repaired or even replaced via Toshiba, you simply need to call them at 1-8800-663-0378. If it were the MDG visionTab, or MDG Focusbook, Vision Desktops, etc your warranty would be with MDG as we are the manufacturer. We do not make Toshiba computers here therefore can not repair them for you, however their technicians are available to do this. Please, give them a call and you will be able to have the issue resolved and have a working computer again in no time.
Faeriemyst 1:52 PM on August 21, 2015 Permalink |
Can you tell me what hours the verification department works and if there are supervisors available during those times?
support@mdg.ca 4:13 PM on August 25, 2015 Permalink |
Hello!
Verification is open from Sunday 9AM-6PM, Monday and Tuesday we are open 9AM-9PM, Wednesday and Thursday we are open 9AM-8PM, Friday we are open 9AM-6PM and closed on Saturdays.
A supervisor is generally in Monday to Friday between the hours of 9AM-5PM, though this can differ due to training of new team members.
This is for standard eastern time.
David Christiansen 9:11 AM on July 31, 2015 Permalink |
Hi. Just wanting to voice my concern as a prospective customer. In reviewing the comments made by your current and past customers,I find a specific pattern. 1 of general discontent in the ability of your service to provide reliable product and product service. I find it rather concerning that there is generally a 2 day and generally longer time span for your people to communicate with customers in any situation. In my own application, for example it was more than 60 hrs before I was contacted by a representative. That seems a bit long to get back to a prospective customer. I received an e-mail on the 11th of July confirming my app and providing a number. Your Rep called me after 6 pm on the 14 of July. My intention in using MDG to purchase is solely in attempt to recover my credit status. Because my situation has dictated that I am unable to work and have to depend on disability now, sort of re-enforces my caution. The fact is, I could purchase what I want right now at much cheaper cost than what you offer. This does not benefit my Credit standing. What your reports and reviews indicate to me however is this may be the safest way to go. I’m ready to purchase now and I am tied to a representative that isn’t available. I appreciate the fact that you have attempted to reply to a lot of the concerns raised here but I can’t help but notice the length of time it takes for anyone to make comment. Most of the replies seem generic and bland in nature tho. You tend to accept no responsibility. I will monitor whether or not you reply to this, and I will try to contact my rep when she is available after 12 today. Have a good day David C
David Christiansen 3:23 PM on August 4, 2015 Permalink |
Well it is clear that this company doesn’t want my business, It is kind of sad that a supposedly reputable company can think they can ignore questions and any concerns. You lost a customer and probably a lot more. Dave
support@mdg.ca 4:05 PM on August 4, 2015 Permalink |
Hello David,
Please understand that due to Monday being a Holiday we have been behind this past weekend. Your posts were made on Friday and there is nobody here saturday-sunday to respond. Monday being a Canadian holiday caused a one business day delay.
In regards to your above review as a prospective customer. The application was processed on a saturday evening on July 11th after your sales representative had gone home for the day. Sunday and Monday were their designated days off, therefore you were contacted when they came into the office. On the 14th you were contacted at 12:15PM Ontario time. The email you received on the 11th was your confirmation email that is automatically sent from your account once the application is processed and finalized. It was sent at 7:11 PM, the application questionnaire was completed just 20 minutes before.
If you would like to proceed to order, you can speak to Seemi at 1-800-906-0976 x 570 or Roger at x 509. Combined, they are a team and are generally in the office from Monday – Saturdays (they alternate days off).
David Christiansen 2:03 PM on August 7, 2015 Permalink |
I’m sure if you look at the message you sent me that you will find something that doesn’t make sense. you guys either work Saturday and Sundays or you don’t. you can’t have it both ways.. If I can’t buy what I want when I want it without being worried about getting screwed around, well. I choose not to do business with you.
support@mdg.ca 12:22 PM on August 12, 2015 Permalink
Only the Sales department work on the weekends, and the phone operators to handle inbound calls. Customer Service and Finance are Monday-Friday only.
nancy 5:19 PM on August 11, 2015 Permalink |
I want to know after the verification its is long after you have you laptop
nancy 5:24 PM on August 11, 2015 Permalink
i hope not because after 6 paiment you want your laptop
support@mdg.ca 12:27 PM on August 12, 2015 Permalink
Completely understandable, the length of time for shipping depends on how far you live from our warehouse. For example someone in BC is a lot farther away than somebody in Ontario or Quebec therefor shipping will take a few more business days for the time in transit.
George Cerven 4:00 PM on July 21, 2015 Permalink |
Atrocious is the only word to describe MDG Canada. I ordered a laptop, was approved then my sales rep quit and that is when all the trouble started. 35 telephone calls, numerous emails and six weeks of wasting my time. Finally I spoke to a supervisor who was nice but ultimately was not able to help me. They wanted me to wait six weeks before they would ship the laptop. What a joke!
support@mdg.ca 12:44 PM on July 22, 2015 Permalink |
Hello George,
Please be advised that some clients are required to make a series of payments prior to shipping for various reasons. It is not a policy that affects all clients. Please understand that we must take precaution when lending to prospective customers as we are a financing company. We have security features in play to protect against fraudulent activity. Generally, all clients are required to make a payment prior to shipping, however if this payment does not clear the account is generally cancelled by the fraud system. In your case, they un-cancelled the order for you as it looked to have been an issue with your bank. This however still flags the account, therefor they requested a series of payments prior to shipping. Perhaps this will help the shed some light on the situation.
support@mdg.ca 1:53 PM on July 20, 2015 Permalink |
Hello Dylan,
There may be some confusion with this. It looks like in this case, it’s not that you don’t make enough with your payroll. Generally in situations like this, it is that the “end of day” balance after payroll is deposited is not enough to cover the minimum payment amount. Usually it’s due to funds being transferred to other accounts, other bill payments etc. In this case we may ask to make a series of payments to build credit history to show that the minimum payment amount can be covered. For more details you can speak to our team at 1-800-906-0976 x 341.
John Wallace 5:59 PM on July 6, 2015 Permalink |
So I have a Samsung Tab S and I am having trouble with it. It boots up slowly and will not connect to my Wi-Fi or show any other networks. Sent an email 2 days ago and as of this afternoon still no response from MDG. Came home after work and called MDG again and was put on hold for a total of 15 -20 minutes, transferred twice in that time only to have someone in customer support tell me it is a manufacturer’s warranty and have to contact Samsung again. I had already done that on the weekend they tech support had me do some stuff and even had me do a factory reset. So here I am Tablet still not working and really getting no support from anybody. Getting more frustrated at the whole lack of customer service even from the company I made the purchase through. I worked retail selling electronics for 8 years, if I was this neglectful of my customers it would have been hard selling anything. Just saying even though it is a manufacturers warranty the selling entity should take some responsibility and try and help their customer out as much as they can, even knowing where to send the customer for service would have been helpful to me, couldn’t even do that. All I got was a negative attitude and told to call Samsung for them to look after me. So not really satisfied with the customer service or really lack of service I received.
support@mdg.ca 12:14 PM on July 7, 2015 Permalink |
Good Day,
Factory resetting is just the first step in analyzing the issue with the product. If this does not work, Samsung can sent it off to be serviced for either a repair or replacement. You would simply need to contact them again and advise them that the factory reset did not fix your problem and they can move on to the next step in getting this resolved for you. You are covered for warranty until October 2015, please give them a call at 1-800-726-7864 with your serial number and/or case number if they have provided you with one.
paul richards 1:39 AM on June 27, 2015 Permalink |
hello there.well i have been sending emails and calling trrying to get someone at mdg to help me for almost a year now.i have not rec ieved a response for at least 6 monthes,probably 8.i started a acounnt about a year ago now.i wanted to buy a computer.mdg took all the pre payments from my account,which was i think 30 bucks every 2 weeks for 3 monthes or something like that.then when i made all those payments they con tacted me and said to recieve the computer i needed to now send proof of my address in the form of a bill with my name and adress on it.i told the mdg man that i live a a home owned by my father and all bills in his name.now after a monthe of back and forth emails and calls i finally told mdg thatr i could not provide this proof they needed and i wanted to just end the deal.i never have heard from mdg since.i have left at least 10 messages and 10 more emails,all i want is my money back,or the computer…but mdg has completely ignored me and pretends i never even payed them for 3 monthes.i am so pissed.i want to sue.
support@mdg.ca 12:02 PM on July 7, 2015 Permalink |
Hello Paul,
The requested documents are a normal procedure, we require proof of address to confirm we are shipping the products to the appropriate individual. Send me an email at finance@mdg.ca with your name and the address that was on file at the time, or the telephone number and I will do my best to assist you accordingly in terms of receiving the refund.
-Rheannon
nancy cote 7:11 AM on June 17, 2015 Permalink |
well mdg has false adversting cause it not that easy no payment down well thats a croc. Well i was required to submitt a payment then after that one went thru they want a nother one so that wwould have been two payments . Would that have contuined to go on . I dont know cancelled the whole order
support@mdg.ca 10:14 AM on June 17, 2015 Permalink |
Hello,
Please note that we do not state 0 down payments. Generally for a first time client they are always required to make at least one payment prior to shipping. In some cases however, depending on the application information and the documents submitted to the account you can be asked to make a series of payments prior to shipping. This could be something on the bank statement for example that flags the account. Please understand that we must take precaution when lending to prospective customers and this is not a policy that applies to everyone.
medley thomas 6:21 PM on June 15, 2015 Permalink |
I have been trying to get my order for over a month now all they keep telling me is my order is ready to go and two days later my order is still not ready to go not very happy with these people they keep sending me from one person to another andNNbody seems to know anything not very happy canceling my order
support@mdg.ca 12:46 PM on June 17, 2015 Permalink |
Hello Medley,
Unfortunately it looks like there have been some communication issues, there were many times where the sales representative was trying to get a hold of you to speed up the process of the account and it doesn’t look like they were able to reach you. The Verification department just started working on your file this morning to complete the order. You can contact them at 1-800-906-0976 x 341 with your ID 1148568.
medley thomas 9:02 PM on June 22, 2015 Permalink |
yeah there is communication issuesI finally spoke with somebody and you guys have my wrong phone number I told you from the beginning what my phone number is now they’re trying to phone old phone number to verify whatever and it’s gonna be pretty hard to verify anything when I don’t have that phone anymore I don’t understand why you guys can’t get your stuff straight and still nothing but a friggin hassle now I’m just getting another run around im so fed up with this communication problem is on your Guy side you guys need to straighten it out don’t think I’ll ever order anything from you guys againif one person is taken care of the order that person should deal with it not getting turned around and have to speak to 10 other freaking people you can say whatever you want this is nothing but a bunch of bull
support@mdg.ca 4:46 PM on June 23, 2015 Permalink |
Hello,
We do apologize if there’s been issues, however as previously mentioned the verification department had started on the file. If you were to contact them at the number provided they can fix the issue with the telephone number once and for all.
Kelly 4:28 PM on June 12, 2015 Permalink |
I have nothing but positive things to say about MDG. I ordered a 58″ Samsung TV and it arrived at my door within a week. I also ordered a TV stand and as it was not in stock, I was offered a better one at the same price and it will be delivered early next week. Fast, efficient service!
support@mdg.ca 3:18 PM on June 15, 2015 Permalink |
Thank you very much! We’re happy to see such positive feedback.
Helene B. 3:14 PM on November 9, 2015 Permalink |
same for me Kelly, had a perfect service & delivery !
Dave 4:58 PM on December 5, 2016 Permalink |
I only have positive things to say about MDG!! I got my TV when they said. I had a bit of an issue filling out all the forms but in the end all was good. I will use this service again once my 55″ curve and Xbox One S is paid for! TV and Xbox where shipped on different days which was odd but nothing was damaged.
support@mdg.ca 10:16 AM on December 14, 2016 Permalink |
Thank you !
Mark Burrows 9:45 PM on June 9, 2015 Permalink |
There should be a rule of common sense when purchasing products online Angela. I am a freelance consumer advocate so I take it upon myself to teach a few basic rules about online buying. First and above all, you must accept that caveat emptor which simply means let the buyer beware is rule number one. Now, the word beware means to make yourself aware. So, the onus is on you to do your homework, if they offer a product you must research it, read reviews, view it at a local store if possible, if not then find forums on the internet and ask people who have the product and what their opinion is. Yes, once you make a purchase, you are in contract. but if you did not read the fine print in regards to terms, conditions, of the contract and any liability regarding warranty or guarantee provided by the manufacture, then it is your oversight, not the responsibility of the sellers. Do you not think that telling everyone now to read the fine print is redundant? Another point in defense of the seller. They do not live with you. They do not see if the furniture is cared or treated properly. Even the most poorly made furniture does not crack and burst without some abuse. I am overweight, I know that every time I sit down I am abusing my furniture because I don’t ease into it, I drop into it. I also raised four children, furniture never stood a chance. I have used MDG because of their personal touch, and considerate sales approach that had a human touch, that was friendly. I was willing to accept the risk because of their initial courtesy. Also, I did my homework, I knew the product inside out, and it met my expectations even before I made the decision to purchase it. Any problem I had with it, was between me and the manufacture. Unless of course it was damaged in shipping, that would have been another issue which I am confident MDG would have dealt with properly. The key is mutual respect in a timely manner. Beating a dead horse and calling it names after the fact is not a review, it is a matter of sour grapes, and the desire to blame the seller, not the chance of mishap or even manufacture flaw which is still not the fault of the seller.
support@mdg.ca 2:41 PM on May 26, 2015 Permalink |
Thank you so much for taking the time to leave us your awesome feedback! We greatly appreciate this and hope that everything continues to run smoothly for you.
support@mdg.ca 12:57 PM on May 5, 2015 Permalink |
Hello Angela,
Our furniture comes directly from the Brick, MDG is simply the financing part of it. There is a one year warranty on all of the furniture and if it can not be repaired the Brick will replace it for you. After this year is over, they can still have a technician offer you help however any repair costs would then be out of pocket if the warranty is over. Our loans are also open so you do not have to pay only the minimum amount. You can pay off your balance at any time just like a credit card with a variety of options.
Subhash 1:34 PM on April 24, 2015 Permalink |
Thank You, I received the tracking through mail. That was a quick response. I appreciate that.
Subhash 9:04 PM on April 28, 2015 Permalink |
I received the laptop but it was broken near the mouse pad and on top the shield was un fixed.
support@mdg.ca 11:03 AM on April 29, 2015 Permalink |
Oh no, we’re very sorry to hear that! Sometimes unfortunately items can get damaged during shipping. If you can, give us a call today at 1-800-906-0976 x 352 with your ID and we can get a replacement set up for you right away.
Subhash 9:21 AM on April 24, 2015 Permalink |
This is my order (#1126113 ). I got deducted with the down payment last week. Even verification dept called me to verify the payment processed. No response on the delivery. Even I mailed the support team but no response yet.
support@mdg.ca 1:14 PM on April 24, 2015 Permalink |
Hey Subhash!
Checking on the order for you the tracking number was generated last night for you. Please forgive us if the Support queue has not yet made it to your email. If you would like to feel free to give us a call in the meantime at 1-800-906-0976 x 352 and we can get you that number.
Ericka 2:38 PM on April 15, 2015 Permalink |
I have had great dealings with MDG I highly recommend it to all.. I am greatly satisfied, They treated me with kindness and were very helpful. Great PR.Guys and gals. Thank you!
support@mdg.ca 11:23 AM on April 17, 2015 Permalink |
That’s wonderful! Thank you so much for the feedback Ericka!
D Shand 3:27 PM on April 14, 2015 Permalink |
2 years ago I bought a laptop and have had no problems with it. Very happy with my purchased. When I applied it was a smooth transaction and the rep was very helpful with any questions I may of had. The month to month payment plan was in my budget range and now that my account is almost at a 0.00 balance I am looking into purchasing from MDG again. Id have to say my MDG experience has been excellent, my order was shipped within 2 days and the staff were helpful. Despite the negative comments I have read on FB I’m glad I chose MDG!
mike 5:17 PM on April 2, 2015 Permalink |
I have never been so insulted,I completed all of the forms you took my first payment out of the bank then phoned me a day later and told me that I was potentially going to commit fraud I could not believe what I was hearing I asked what that meant she said she won’t tell me, how is it okay to accuse me of this serious offense and not tell me why?I have never and never would commit such an offense.
support@mdg.ca 5:25 PM on April 6, 2015 Permalink |
Hello Mike!
Please let us know what the ID number is on the order and we can look into this for you. It sounds very odd that they would state something such as this and not provide reasoning.
Crystal-Rose 10:06 PM on March 27, 2015 Permalink |
I have gotten a TV, Tablet and going to be getting a playstation 4 soon. I have not had any issues and would recommend and have recommended MDG to a few people. I love this website, gives everyone a chance to get something they wouldnt be able to afford all at once. Thanks MDG!!!
support@mdg.ca 5:43 PM on March 30, 2015 Permalink |
Thanks for the feedback Crystal! We’re so happy to hear the great news!
leszek szczepaniak 9:49 PM on March 21, 2015 Permalink |
I was impressed when nice lady call mi back in Saturday,realy help about phone .Tkank you again
leszek szczepaniak 3:00 PM on March 26, 2015 Permalink |
Nice lady from mdg when give mi tracking number and she didn’t know how egsplain when is place for pick up package,give me number adres but I don’t know where is place,well I’m flstration high ton she throw the phone look like s….wery nice from her and when I DONT KNOW WHERE IS PLACE I’m not pick up any package pay for nothing I wish package return to mdg thank you
leszek szczepaniak 4:59 PM on March 26, 2015 Permalink |
I’m again and was nerves and not patience,but now wery happy get the phone,possible to old to nerves and grammpy I’m pologize thank you
leszek szczepaniak 12:24 PM on March 20, 2015 Permalink |
My opinion about MDG is excellent.When buy 2 computer one for over 1300 computer had everything from a-z,but another for over 1600 had missing some parts and not to strong look like first,litte suprisse and when calling to technical support don’t understand what I’M Talking about it,ok fix myself,now when make another order for the same time when install program some nice lady call me about phone and try explain about situation, but talking look like answers machine so I’m fluster and hang-up the phone -I’m very sorry for that sorry for Lady I’m apologize because MDG realy help for mi buy what I want that is EXCELENT and I recommend for everybody.thank you MDG
Deborah 11:51 AM on March 18, 2015 Permalink |
I have been with MDG for about a year without missing one payment. A couple of months ago I had to change bank accounts and was working with someone in the finance/customer service department that did not know her job very well. It took me numerous times to get her to change my banking information and when my payment was due they attempted to take it out of the account that I had told them was now closed. Because of this returned payment, they have taken away any further credit from me until more payments have been made. Is this really fair, that I get penalized for them not knowing how to get their job done. I will never use or recommend this company to anyone.
support@mdg.ca 4:43 PM on March 20, 2015 Permalink |
Hello Deborah,
We’re very sorry for any inconveniences caused. If you would like us to look into this for you, our support team will be able to do so! Please send us a message or shoot us an email with your ID number to finance@mdg.ca or support@mdg.ca. If it is MDG error I am sure there is something we could do to help with the account.
Melanie 1:56 AM on March 6, 2015 Permalink |
I really wanted what I ordered and thought I had everything wrapped up. I started getting two stories and I don’t understand why. I was told the computer would ship in 48 hours by the sales representative and then all of the sudden there are all these other things that have cropped up to stop them from sending the stuff. They took the first payment and I have not received my tracking information and then they said Monday and now I am seeing things on the reviews that make me wonder what is next. I really wanted what I ordered and wanted a credible company. I seen my nephew had liked this site and he works in finance for the Federal government and so I thought it was an okay business because he is really smart guy. I now feel cautious, think I may have lost a possible job if I don’t have the laptop in my possession. I am so frustrated and don’t know what to think except the stories are hurried and no questions asked by the customer and if they are answered by the sales person, they claim they only have so much information and that is why they didn’t say anything more. I canceled my order via e-mail because I was scared of this company. Convince me buyers that I was right or wrong. I was so torn. I want off of disability and want to make my own money.
support@mdg.ca 5:53 PM on March 6, 2015 Permalink |
Hello Melanie,
If you would like me to, I can personally look into this account for you. I would simply need to know the ID number for the order or the telephone number associated with your account. If you do not feel comfortable to state it online, which is understandable, you can email myself directly.
Rheannon Smyth
Social Media CSR
rsmyth@mdg.ca
Ricardo 7:36 AM on March 1, 2015 Permalink |
I would like to know, if Samsung is the only television you are promoting. Will you be offering Sony TV’s?
support@mdg.ca 6:26 PM on March 2, 2015 Permalink |
Hello!
It’s quite possible! We have had many other brand names in the past. Unfortunately I am not sure of what pending stock is to be coming in for future dates. The best thing to do is just keep checking back!
Jeff 4:29 PM on February 20, 2015 Permalink |
Service was fine , received my products in a reasonable amount of time, but the TV I got was defective so I sent it back and now it has been 2 weeks since sending it back and no word on when I will get the replacement tv! I have called daily only to receive the same “says it is suppose to be shipped out but no tracking number” I would definitely not recommend this company to anyone else due to this type of replacement procedure that is really unacceptable.
support@mdg.ca 5:23 PM on February 20, 2015 Permalink |
Hello Jeff,
We do apologize for any inconveniences caused. If you know the ID number please feel free to let me know and I will personally look into this matter for you.
Regards,
Rheannon.
Jeff 2:03 PM on February 22, 2015 Permalink |
Customer ID #2883440
support@mdg.ca 5:17 PM on February 23, 2015 Permalink |
Hi Jeff!
The TV should be received shortly, it looks like Fed-Ex actually contacted us today in regards to this delivery. It is coming from a vendor closer to your location to cut down on delivery time as opposed to our warehousing which is farther away. If you give us a call tomorrow at 1-800-906-0975 x 352 we can follow up on that email that was sent on Friday to get you your tracking number from Fed-ex. This way none of your personal account information is shared publicly and we can get you the information you require.
support@mdg.ca 6:40 PM on February 17, 2015 Permalink |
Hello Vincent,
We apologize if you’ve not had a pleasant experience with your MDG account. Please note however, all of this information is provided to you prior to going through the verification stage of the order. If you would like to further discuss the contract please give us a call at 1-800-906-0976 x 352.
support@mdg.ca 3:57 PM on February 11, 2015 Permalink |
Hello Assan,
All of our products come with specific warranties. If you would like us to take a look into the matter for you please feel free to give us a call to 1-800-906-0976 x 352 and we will do our best to assist you accordingly.
Regards,
Rheannon.
shawn 3:24 PM on February 5, 2015 Permalink |
MDG has been amazing to me, really good company that offers quality items. Their prices are also just as good, with many different ways to pay, and being able to pay what you owe off as quickly as you want is nice. MDG customer service also is 110% amazing, they are very fast to contact you back if you have issues, as I have sometimes misunderstood something or have had questions in which they have got back to me usually within several hours. I would recommend MDG to anyone out there who has looked at the different competitors and wants good service and quality items MDG is the place to go to. I have 2 queen size beds through them and today will have a laptop arriving, I will/plan on being a long time MDG customer as they have been great to me.
support@mdg.ca 4:49 PM on February 11, 2015 Permalink |
Thank you so much, Shawn! We’re very happy to hear how well our Financing has worked for you.
Josh Free 4:53 PM on January 30, 2015 Permalink |
Process to actually get product is slow. 5 business days for confirmation of my payment, even though I verified the amount withdrawn by phone with MDG. No other EFT I process is this slow. Then would have to wait 7-10 business days for shipping, which for some reason could not be expedited, even at my expense. Meanwhile, another payment is scheduled to be withdrawn, before I receive the merchandise. I cancelled my order due to this extremely slow, 1980s style, process. Would consider trying again if process could be sped up.
support@mdg.ca 5:49 PM on February 2, 2015 Permalink |
Hello Josh,
We apologize if the process was not as quick as you had expected. Please note that 7-10 business days is just a standard basis for any ground shipment. Depending on your location it likely would not take that long once the item was shipped. If you would like more details please contact us at 1-800-906-0976 x 352.
brian bailey 4:40 PM on January 21, 2015 Permalink |
your company is misleading about the money a perrson has to put foward for aproduct you say one thing and then come time to go through the prosses you want another 5 payments you are criminals
support@mdg.ca 5:02 PM on January 21, 2015 Permalink |
Hello Brian,
You may have been asked to make a series of payments prior to shipping for various reasons. Most commonly it is something in the documents that are submitted that flags the account. Please understand that we must take precaution when lending to prospective customers. It is not a policy that applies to every client, we apologize for any inconveniences caused.
tracy 2:29 PM on January 25, 2015 Permalink |
Did same thing G to me made me run around like crazy approved me for 2500 took first payment and then told me I had to make three more you guys should really tell people the truth on what they have to pay was so excited to get the gs now I had to cancel my order as the way it was handled seemed to crooked and still no return payment on my account I don’t understand why u guys do it this way myself and my husband make good money but for some reason they decided they wanted 3 payments before shipping so ridiculous
support@mdg.ca 3:05 PM on January 26, 2015 Permalink |
Hello Tracy,
Unfortunately this is not a policy that applies to every customer, your sales rep would not know if these additional payments were needed until the verification/fraud department had advised them. Some clients may be required to make these additional payments prior to shipping for various reasons. Again, most commonly it is something on the bank statement that flags the account. For details you can speak to our verification reps at 1-800-906-0976 x 341. Thank you.
Tyler k 3:21 AM on November 21, 2016 Permalink
And why is that you do not check bank statements and inform the customer of all of this prior to taking their first payment then? You have a sales rep setting them up on contracts and taking their money just for the “verification” department to come around and say they need to make more payments before shipping? I have never heard of such a ridiculously illegal and misleading company until now. Anything I have ever purchased with a contract was laid out plain as day prior to me signing and any money being exchanged which is the way it is supposed to be when signing legal documents such as contracts and is that is not what happens then the contract is null and void but im sure you hide that from the customers as well. The fact you tell people they are approved for a set amount should mean your company already went thru every single possible loose end such as “Verification” prior to them signing a contract and paying money upfront for the item.. I am sure you prefer this illegal tactic however so that the customer thinks they are only paying you one payment up front so they signup when in fact you wait until you have a contract signed and payment made to tell them they owe more because you know they would never have signed up if they knew they had to make multiple payments before they even get a product. You have untrained un-knowledgable employees that seem to be confused on how to do the job right which could be from poor training or from a very high turnaround rate on those employees most likely due to the fact that your company enjoys illegally screwing over customers and those poor new employees get to deal with the calls of angry customers. Running a legal, honest and legitimate business is very easy maybe you should look into what that means and try to follow it so that you might actually stay around for more years to come.
support@mdg.ca 5:46 PM on November 25, 2016 Permalink
Hi Tyler
The verification depart reviewed your order and the reason why we ask for more than one payment might be because the bank statement of account provided by the customer includes irregularities. Being a finance company, please understand that we are taking huge risks by funding and potential customers. However, all fees are included in the contract so that nothing is hidden and it is to be reviewed before the order is shipped. MDG also carries open loans so that you can pay the accounts off sooner without penalty to avoid paying higher interest. If you’d like to, you can always send us a message with the ID number and we could go over it with you for peace of mind.
support@mdg.ca 4:22 PM on January 3, 2019 Permalink |
Hi There!
Generally we only ask for one payment however sometimes a series of payments may be required before shipping. This can happen for various reasons, sometimes it is based on the application, or a supporting document we receive that may flag something on the file. It can be requested at any time prior to shipping out the order as per our terms and conditions. It`s usually only required for the first order and any new ones going forward do not have to go through the same process.
We apologize if it has caused you any inconvenience, but please understand that we must take our own precaution when lending to prospective customers.
Larry 11:48 AM on January 7, 2015 Permalink |
Believe all the reviews that say they will have you on hold for ever!!!!! This company by far is the worst I ever dealt with. Then when the Female that thinks her crap dont stink gets on the phone and starts with you can just wait till your assigned rep comes in when i try to tell her that i was dealing with her, she put me on hold, then 20 minutes later i have to call back to get her to answer. Horrible customer service. stay away people stay away
support@mdg.ca 2:15 PM on January 9, 2015 Permalink |
Hello Larry,
We do apologize, looking into the account for you it does appear as though the file is being worked by our verification department. The sales rep on file however had recently changed to one of our Male staff members. There may have been some confusion with the reps. I will advise management of the issue here today involving the hold times.
Regards,
Rheannon.
Sheldon 4:44 PM on January 3, 2015 Permalink |
I ordered a few days ago and haven’t heard back sent in all the info they needed emailed the rep said he never received it check the emails maybe the process would get done and answer your calls and return them l’ve left numerous calls and a number but never heard back
support@mdg.ca 10:48 AM on January 7, 2015 Permalink |
Hello Sheldon,
It appears as though the issue has since been resolved. We apologize for any inconveniences we’ve caused you. If you have any other questions or concerns please feel free to contact customer service at 1-800-906-0976 ext 352. Thank you.
support@mdg.ca 6:16 PM on December 23, 2014 Permalink |
Hello Amy,
Looking into the account, it looks like the items were delivered on the 22nd. If you have yet to receive the items please contact customer service at 1-800-906-0976 ext 340 with your order ID 1055503 and we can investigate with UPS for you.
rob 8:35 AM on December 18, 2014 Permalink |
WOW very disappointed in the service i am receiving as a new customer never seen such poor customer service ever . My sales lady daisy was quick at getting me all signed up any question i asked would get back to me in five mins …then i was told that i would be contacted in 48 hours by verifaction dept that took five days called daisy numerous times never got back to me.Then i was told by verifaction dept it would be shipped in 48 hours and 5 days later no tracking number and in four days another payment comes out im thinking i should cancel the withdral and not except the item…very unhappy …rob
support@mdg.ca 5:46 PM on December 19, 2014 Permalink |
Hello Rob,
We do apologize as it is an extremely busy time of year for Verification. It does look like the order was submitted and 48 hours after as promised contact was attempted to complete the verbal verification on Friday in the afternoon. There is a tracking number as the order has been shipped out. If you’ve yet to receive this tracking number please call in to customer service at 1-800-906-0976 ext 352. Thank you for your patience.
support@mdg.ca 2:15 PM on December 8, 2014 Permalink |
Hello,
Are you still experiencing the same technical problems with the site? Please advise.
RALPH AYMAR 11:47 AM on December 2, 2014 Permalink |
I ORDERED A BROWN LEATHER RECLINER LOVE SEAT FROM MDG 4WKS AGO AND I FINALLY RECEIVED IT ON FRIDAY , NOV.29/14 BUT INSTEAD OF A LOVE SEAT I GOT A SOFA. I CALL CUSTOMER SUPPORT AND AFTER 2 DAYS THERE RESPONCE WAS THAT I SIGNED THE CONTRACT FOR A SOFA AND IF I WANTED TO PAY $350 UP FRONT THEY WOULD DO THE EXCHANGE EVEN WHEN I DIDN’T ORDER THE SOFA BUT THE GIRL TYPED IN SOFA INSTEAD OF LOVE SEAT. I WOULDN’T RECCOMEND THIS COMPANY TO MY WORSE ENEMY DUE TO THE FACT THEY HAVE POOR CUSTOMER SERVICE. I DECIDED THAT I WOULD HAVE TO PUT STOP PAYMENT ON ANY FURTHER PAYMENTS IN ORDER FOR SOMEONE HIGHER UP THAN CUSTOMER SERVICE TO CALL ME BACK AS NO ONE WILL RETURN MY CALLS OR EMAILS
support@mdg.ca 4:06 PM on December 4, 2014 Permalink |
Hello Ralph,
It does look like you`ve been in constant contact with our Customer Service Manager in regards to the Sofa/Loveseat issue. It looks like the matter has since been taken care of. If you need further assistance please do not hesitate to contact us at 1-800-906-0976 ext 352. Thank you.
RALPH AYMAR 2:43 PM on June 18, 2015 Permalink |
The mater was taken care of but it still cost me a extra $350.00 more than what the loveseat was worth in order for me to get it shipped and the wrong item picked up due to your company errors. I think this a bad way to run a company and a good way to lose customers from repeat buying
support@mdg.ca 7:06 PM on December 1, 2014 Permalink |
Hi Angelo,
We do apologize for the time frame on shipping. If you are still experiencing issues with the shipping of the item please contact Customer Service at your earliest convenience and we can try to assist as best as we can.
If you are calling from the US please dial 1-800-906-0975 x 352, if you are calling from Canada pleas dial 1-800-906-0976 x 352 or you can email at support@mdg.ca.
Charles 4:47 PM on November 24, 2014 Permalink |
I am EXTREMELY DISAPPOINTED, I received a desktop computer that DID NOT WORK OUT OF THE BOX, that was October 9th 2014 contacted MDG USA INC they told me to send it to ASUS, I did when ASUS said it was not a manufacturing issue I needed to pay $107.00, I contacted MDG USA INC told them the issue they said and I quote “We will contact ASUS and have it repaired”. THEY NEVER CONTACTED ASUS TO THE POINT WHERE ASUS SENT IT BACK TO ME UNREPAIRED. I contacted MDG USA INC AGAIN they said send it to them and they would send a REPLACEMENT DESKTOP, that was November 10th 2014, (it is NOW NOVEMBER 24th 2014) I contacted them several times seeking when the NEW DESKTOP WOULD EVEN BE SENT they said AGAIN I QUOTE “We are having the desktop sent to us here in Canada so we can investigate it further”. I have e-mails showing numerous times sending them my concerns and all they ever do is give me fraudulent information if not out right lies. I have even contacted the BBB once and now seems I have to again if not also take them to court and sue.
support@mdg.ca 7:09 PM on December 1, 2014 Permalink |
Hello Charles,
We do apologize for the multitude of inconveniences. It does appear as though a Manager has attempted to get a hold of you. Please call us at your earliest convenience 1-(800)-906-0975 to have the matter looked after.
Jason 12:04 PM on November 21, 2014 Permalink |
I’m almost reaching my 30 days since I placed my order. Payments have been made, but I have not received my order. I have emailed and called and all i’m getting is a run around. Unfortunately, I can’t get out of the agreements and so I’m stuck with MDG taking my money and not providing what I’ve purchased. I have passed along the information and documents to my lawyer. Hopefully he can get MDG to fulfill their part.
Jason 3:55 PM on November 21, 2014 Permalink |
This is what MDG’s order tracker page says about my order: Your order is in: SHIPPING This means that your order has been shipped. Your tracking # is” I contacted UPS and they said they have not received any packages to ship. The delivery is on Order Processing. DOES IT REALLY TAKE 30 DAYS TO SEND IT FOR SHIPPING? If there are issues, why can’t the Rep just be straight up honest and say it.
support@mdg.ca 6:52 PM on December 1, 2014 Permalink |
Hi Jason,
Please keep in mind that you have to create a shipping label before UPS can come pick up the package. When this is created your tracking number is created with it. We have to print the information before UPS receives the item, this way they know where they are shipping it to. UPS does not create these labels. It is standard shipping practice with almost any online purchase. We did have some delays last week due to severe weather problems in Canada and the US and UPS was not updating their site so we do apologize for that.
Everything has since been moving, so if you are still experiencing delays and/or shipping issues please contact our customer service department asap.If you are calling from the US please dial 1-800-906-0975, and if you are calling from Canada please dial 1-800-906-0976. The extension number is 352, or you can email at support@mdg.ca
Mary 8:26 AM on December 10, 2014 Permalink |
Have you got them to stop taking the money out of your account and if so how did you do it. I got my laptop and it was broken and they wouldn’t do a thing about it and they are still taking money for it I need it to stop now. Please help if you have any suggestion.
support@mdg.ca 12:29 PM on December 12, 2014 Permalink |
Hello Mary,
If you could please provide the order number I Will look into this matter for you. There is a one year warranty minimum on the products, and if it was damaged during delivery we most commonly replace it no problem if it is still within 30 days of receiving the item. If you do not know the ID number please give us a call at 1-800-906-0976 x 352 for further assistance. Thank you!
Melissa 5:36 PM on November 18, 2014 Permalink |
It would be nice for customer service would tell us we needed to do 5 full payments before getting the items we picked out poor communication between the departments.
support@mdg.ca 7:03 PM on December 1, 2014 Permalink |
Hi Melissa,
Unfortunately your sales rep may not know about this prior to the order being submitted to Verification, so we do apologize about that. Sometimes clients are required to make a series of payments prior to shipping for various reasons, most commonly it is due to something on the bank statement or documents that are submitted that has flagged the account. Please understand since we are a finance company we must take care when lending to prospective customers, and such a policy is not applied to all accounts. We apologize for any inconveniences caused to you.
stephanie 6:27 PM on November 4, 2014 Permalink |
I am very pleased with MDG. I never heard of the company, and your page showed up in my news feed. I was very skeptical in regards to the approval process. I was hesitant to apply due to me not wanting to have a hard hit on my credit, and hearing reviews of others not getting approved. I was really shocked after getting approved to get over a 1500 credit line. This company is actually better then rent a center and Finger hut when it comes to their prices! I am very happy about getting approved and will no longer rent to from these other rental companies and stick with MDG.. TY for the easy application process! Ty for having reps that help their customers through the approval process online. Also- am so excited- that I cant wait to get my items in the mail! I ordered a ps4 and a laptop! My payments are way less then the rental companies around here! I have already referred this company to other peoples! Thanks again on being amazing and helping individuals in need and guaranteeing approval!
support@mdg.ca 6:54 PM on December 1, 2014 Permalink |
Thank you Stephanie! We’re glad to have been able to help you out!
Laura Ann Thibodeau 6:50 PM on November 3, 2014 Permalink |
I love MDG. I needed a TV & I had seen an ad for MDG so I filled out the application & got accepted right away . The sales agent Nic was amazing . I have liked it on my facebook page and told my boyfriend who is getting a TV also . THANKS MDG & Nic . I will be contacting you again for a bedroom set later.
Mike 5:12 PM on November 3, 2014 Permalink |
I have been in customer service for over 30 years. It is a pleasure to deal with a “web” company that makes you feel welcome and isn’t stuffing product down your throat. Right from the beginning my Rep (Nic) made the process smooth and efficient. I know I’m not an easy customer, if you can handle me you’re doing well. Keep up the good work Nic, I look forward to more purchases in the future.
Chris 11:32 AM on November 2, 2014 Permalink |
I recently decided to get myself a tablet. I decided I would get it through MDG to build my credit a little more. I already have a laptop through them. When I contacted MDG I was told that the tablet they had advertised for financing was not available though financing. My sales re had a very poor attitude and was no help whatsoever. This experience of deception and misleading advertising has completely soured me on this company . They are completely untrustworthy and have a terrible customer service staff. I advise just saving your money and buying what you want at a third of the price.
jemel 7:18 AM on October 30, 2014 Permalink |
My experience so far has been horrible. I am very displeased how I’ve been treated. I am disappointed because a friend of credibility exposed me to this company. My sales rep wasn’t the worse but I felt like I can get in contact with the president of the United states before he would pick up the phone. I ordered a Samsung LED smart tv on the 9th of Oct didn’t receive it till the 29th which was yesterday. I opened the box set up the tv only to learned that the tv was damaged badly. When I called customer service a lady name Chelsea picked up, I expressed my concerns she was nasty and wasn’t helpful at all. This customer service rep hung up on me I called back several times she continued to hang up then she started to transfer me to an unknown person. I am highly disappointed. Mdg.com you have to get better. I thought you guys were the truth.
Thomas D Lengyel 1:28 PM on October 26, 2014 Permalink |
I recently ordered a TV and a Computer through MDG, it was the nicest experience I’ve ever had ordering from any company. They were very polite and patient with me and I was very pleased with them, everything went very smoothly. If you’re looking to finance a new HDTV OR COMPUTER this is wanna the best places to go on the internet or Facebook. I’m sure you will love it as much as I have!!
Rob 4:40 PM on October 22, 2014 Permalink |
I never imagined doing business over the internet would be so easy. Items were received promptly and as advertised – what more could you ask for?
momma 8:20 AM on October 22, 2014 Permalink |
I have had a HORRIBLE experience with MDG I recieved my TV and it was broken when I recieved it from puralator it took 2 days to get it shipped back then a few more days to recieve another new one and it took me 1 month to get the TV … The sales person I delt with didn’t call me to say i was missing documents I called them because I had not herd anything about my order NEVER again will I refer anyone or ever buy anything again.
Michael Ogundipe 12:58 PM on October 16, 2014 Permalink |
One of the best company’s I have had to deal with in a long time. They made it so much easier for you to achieve your goals of owning something. They are also very fast and efficient. I have nothing, but praises for them.
jean yves bouffard 11:16 PM on July 7, 2014 Permalink |
MOI JEAN YVES BOUFFARD JAIME BIEN LE SERVICE QUE VOUS ME DONNÉ
Margaret Osei-Mensah 9:29 PM on July 2, 2014 Permalink |
Almost 3 years ago, I discovered MDG Computers while surfing the net. I applied and got approved instantly. I was wowed. Horrible credit yet got approved. I was extremely excited. Roger Banner was my rep. Things were going well and had made about 2 or 3 payments. Suddenly, I lost my job and was unable to make payments as arranged. I told Roger of my situation and instead of just closing off my file/account, Roger kept calling me so that we could both come up with a solution. At the end of it all, he promised to keep my file open with the payments I had previously made as credit for any future products I may be interested in. Roger is one of the best reps at MDG. He sure knows how to keep a smile on a customers face….MDG’s biggest asset!
Sokly Sa 2:52 AM on June 28, 2014 Permalink |
My MDG experience has been great from the beginning to the current. Their order process is quick and painless, delivery is lightning fast and their support staff are great at answering technical and other product related questions. I would recommend MDG to all my family and friends.
Mike Dibble 12:16 AM on June 22, 2014 Permalink |
Process so far has been easy i needed a new tv and didnt have the extra cash up front. So this company really helped with financing and getting a product that i wanted.
Johnf 11:20 AM on June 16, 2014 Permalink |
When I ordered my products I got the products quickly, they arrived in good working order. I had received Excellent customer service, no questions left unanswered. Low monthly payments. Great warranty terms. I will Defiantly be ordering again in the future
Medycyna ratunkowa w Dukli 2:49 AM on June 15, 2014 Permalink |
Nice post. I was checking continuously this blog and I’m impressed!
melanie fortin 1:21 PM on June 11, 2014 Permalink |
tres bon service je vais faire toujour affaire avec mdg merci
martin 2:09 PM on June 1, 2014 Permalink |
i wish the tablette is awesome
Gabriela Zolynski 5:31 PM on May 14, 2014 Permalink |
I purchased a computer through MDG, as my credit was not the greatest and I needed one to do work on. I was contacted by my Sales Rep right away and he guided me step by step through the process. I was aware ahead of time what fees I will be paying, so I am not sure what people are referring to, when they write, that they ended up paying something they were not aware of! It’s financing if an item, you will pay more than just tax! Overall, I am really happy with my purchase and even more impressed with the customer service at MDG!!! Gabriela Zolynski
Tanya Boulter 3:29 PM on May 14, 2014 Permalink |
“I am very happy with what I have been approved for and can not wait for my Queen Size Boxspring and Mattress and Frame to come in 🙂 i found with this company you guys have way less payment plans then easyhome 🙂 so i am stoked to get another order in the future.
sal 4:41 PM on May 13, 2014 Permalink |
I had a good experience with the ordering of my USA Samsung galaxy note 8.0 package and USA Asus x75-17.3 notebook and carrying case the sales representatives were great through all the paper work with MDG USA INC. and the payment plan now the Shipment was Qick and painless I would recommend MDG anytime and I would buy from them again.
jean-eudes dea 3:16 PM on May 8, 2014 Permalink |
je suis tres satisfais des rencaignementpour ma nouvel tele que je voulais avoir il mon donner confience en eux merci
Roland Ouellet 11:33 PM on May 6, 2014 Permalink |
I was impressed with how quick and easy it was to get my order submitted and delivered, I had a great experience with the sales representatives, It was easy to follow and submit the proper documents and now I am enjoying my new products thanks to MDG.
Randy Verdone 11:58 AM on May 5, 2014 Permalink |
Trying to survive on disability benefits is difficult and does not leave much in the way of disposable income. When I decided that I wanted to start my own business it was a dream that I could not see coming true. There was no way I could afford the one piece of equipment that I required in order to make my business a reality. On a whim I contacted MDG Computers and was promptly assigned a personal representative that worked with me to find a solution to my problem. Working with my budget he suggested a payment schedule that would allow me to get a laptop with the power and memory that I needed in order to make my dream a success. I now operate a home business that allows me to work within the confines of my disability while being a contributing member of society thanks to MDG Computers. I thoroughly enjoy my computer and it’s capabilities still astound me. I look forward to many years of business with MDG.
george mcdonald 2:34 PM on April 30, 2014 Permalink |
I use computers all day long an 7 days a week when my previous computer pooched and I was left without on it was so easy too get one at MGD when I had no cash to share at the time…tanks MD’G
John Suru 3:18 PM on April 29, 2014 Permalink |
Msg is excellent have bought many electronic s from them with no problems the service is excellent, the representative s are certouse and very helpful thank you mdg
Jamie Marcus 11:23 AM on April 24, 2014 Permalink |
I have been trying to make a purchase and I havent gotten a call back because I missed the call and when I called back I couldnt reach my rep. The sales guy I was dealing with wasn’t in on Sunday but come on its 2014, I should be able to make an order Sunday night if I want to, I work all week. Not impressed MDG. Please Call me back !!!!!!!!!!!!!!!!!!!!!! Jamie Marcus
sunny 7:42 PM on October 15, 2014 Permalink |
sales reps need a day off also just saying…
Emily 5:53 PM on April 17, 2014 Permalink |
Richard 3:10 PM on April 10, 2014 Permalink |
Tammy 4:10 PM on April 4, 2014 Permalink |
Linda 12:28 PM on October 14, 2014 Permalink |
Maybe that’s what is causing all my problems … my bank … I ordered a laptop one week ago for a birthday gift for someone and, one week later, I am still in the sales stage. Cannot get things to move. Not very pleased with my agent handling my order … she even said it’s MY fault things aren’t working properly … not sure I’ll be ordering from MDG again.
Mark J. 1:52 AM on December 3, 2014 Permalink |
Ya this is THE worst company to deal with, they sent me a broken TV and did not replace it. Stay away from these thieves.
support@mdg.ca 4:07 PM on December 4, 2014 Permalink |
Hello Mark,
This does not sound correct. Anything that is damaged in shipment is always replaced or the order is changed to suit the customers wants/needs. Please contact customer service right away.
For Canadian Callers: 1-800-906-0976.
For US Callers; 1-800-906-0975.
Thank you.
Shelley 5:45 AM on July 7, 2015 Permalink
Really? I’m going through the same thing now, received a broken television and no one has replaced it, just get lies saying UPS is on its way and they don’t show. I’ve lost 3 days off of work over a tv and still have this giant tv sitting at my door waiting for pick up. Hope CTV can get somewhere because I can’t, I get hung up on when I call or left on hold 10 minutes or more
support@mdg.ca 12:07 PM on July 7, 2015 Permalink
Good Morning,
It appears as though we have our team working on this with you, including the team supervisor Josh. If there is anything else we can do at this time please do not hesitate to let us know.