MDG REVIEWS
Leave us a review and tell us what you think of your purchase and your experience with MDG.
Updates from support@mdg.ca Toggle Comment Threads | Keyboard Shortcuts
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support@mdg.ca
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support@mdg.ca
MDG Reviews
Read, review, compare. Hear from real customers and their experiences with MDG. Share your story, and write a review!
Click MDG REVIEWS above to leave your comment.
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support@mdg.ca
Hello Terry,
Sometimes we ask customers to make a series of payments before receiving the product/s for various reasons. One of them being the bank statement of account provided by the customer which includes irregularities. Being a finance company, please understand that we are taking huge risks by funding and potential customers
However such policy does not reflect nor apply to all our customers. -
John Jenkins
Just wanted to say that I am quite pleased with the service and the products that I have just recently purchased
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Georgina Pierce
I am just wondering if anyone has had any problems once they have been approved. I was approved last week and have made my first payment. Trying to get ahold of my rep but am getting no response. I paid my first payment on Tuesday, so how long do I have to wait? I have never had to wait this long to get an answer to my questions before. I have contaced my rep at least 3 times and MDG at least once. No one replies back to me. This has become worrisome to me.
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Nick
I was wondering if you provide new products, or reclaimed/refurbished units? From the comments here and elsewhere, there is a drastic imbalance of how many people received items “damaged in shipping” from you vs other online retailers. I have little desire to begin a business relationship with a company which intends to provide me faulty product.
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leo morin
the only problem is to have the french service the rest is fabulous
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support@mdg.ca
Hello Leo,
We do have french service for in all departments. If you wish to speak to someone in french, please contact us at 1-800-906-0976 x343.
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support@mdg.ca
Hello Shawnitha,
You will have to speak to your representative Stefano to complete the order. You can reach him at 1-800-906-0976 x512.
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rja
i am finding this process a big run around. I should cancel the order. After reading the comments here. I am not immpessed. when they call and if mdg expects more money up front I will immediately cancel and have my payment refunded.
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support@mdg.ca
Hello,
The first step is to fill out an application online or over the phone. Once you have been approved, your account will be assigned to a sales representative. You can complete the order with him/her. He/She will be able to assist you regarding the questions that you have. We will ask for some documents to be sent to us. Once everything is received, we normally ask for a first payment as well. You will have to confirm that first amount amount with us. Once confirmed your order is submitted to the verification department where they review the order and will call you to arrange a payment plan. After that we ship the item to you.
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Rhene
Hello… What do you mean by non finance promotional price and finance promotional price?
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support@mdg.ca
Hello,
If you pay the regular price, you can add a promotional laptop to your order or if you do not want the laptop, you can pay the promotional price. Promotional Items and promotional price cannot be combined and claimed at the same time.
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support@mdg.ca
Hello Valerie,
Please send us an email at support@mdg.ca or you can call us at 1-800-906-0976 x352. We will reset the password for you.
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Nicole
Hi I would like to know three things before signing up. 1. Will this build my credit with the credit bureau not just MDG credit? 2. Do I have to be home to accept delivery? I do not want to take a day off work which will cost me money to receive the products. If the delivery comes when I am not home can I go somewhere to pick it up? 3. Is the amount stated when adding things to my cart my actual amount I will owe? or is there other fees put in afterwards? I find the fees added below the items such as delivery ect. quite inflated but if that is all, then I would agree to pay that. I find your site lacks a lot of information in regards to these questions.
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support@mdg.ca
Hello Nicole,
Yes, but we do not report to credit bureau which means MDG does not report to the credit bureaus directly, however once your account is paid in full we can provide you with a complete account transaction statement and an MDG Client Evaluation letter from our Finance Department detailing your history an excellent MDG client. You will be able to submit your statement along with the letter to demonstrate your ability to make payments when due to the credit bureau. This will help to increase or rebuild your personal credit score.
It depends on what item ; we normally deliver by UPS but we also use other shipping companies. No, all fees are included in the contract so that nothing is hidden and it is to be reviewed before the order is shipped. We will advise you all the fees that you will be paying before shipping the order.You can reach us on 1-800-906-0976 x356 for further information.
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ShannonWErin
It’s truly a great and helpful part of information. I’m satisfied
that you simply shared this useful info around. Please keep us informed similar to this.
Thanks for sharing. -
support@mdg.ca
Hello Marlon,
We need a confirmation from the shipping company before shipping the replacement. At that point, we did not have a confirmation from them. The replacement tv was sent to you on the 25/08 and tracking number is available on file.
Thank you
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Lisa Larsen
I will make my first order on sept 2nd so that they can take my first payment. I have to let them know that I have to make monthly payments cause I only get paid monthly on a fixed income. So if you work with me I can work with you! 🙂 Thank you! Lisa
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support@mdg.ca
Hello Lisa,
You can choose your payment plan depending on your pay day. You will have to confirm this during the verification process.
Thank you
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support@mdg.ca
Thank you so much for your kind words Brenda!
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Helene B.
J’ai fait affaire avec MDG et je suis très satisfaite ! tout s’est dĂ©roulĂ© comme prĂ©vu, aucun problème, livraison Ă domicile au moment prĂ©vu et le tout en parfait Ă©tat ! Service Ă la clientèle excellent je n’ai eu aucun problème et je recommande fortement MDG pour tout ceux et celles qui ont quelques petits problèmes au crĂ©dit. Merci MDG 🙂
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support@mdg.ca
Merci beaucoup, Helene!
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Jeremy
My credit score had taken a beating after a recession a few years ago. Getting approved for anything proved nearly impossible. MDG approved me without any issues. I ordered a couch and received a promotional laptop and tablet. My payments are reasonable as is my intrest rate considering my credit. Products received in perfect condition and with little delay. Customer service interactions were minimal so cant give a fair review about that. I have recommended two people so far and they both are also pleased with their new products. I have made several payments without issue and am currently looking to have my credit limit increased to purchase something else. I am having some difficulty with this so far but I look forward to giving another positive review. Thanks MDG
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support@mdg.ca
Hello Angela,
MDG is simply the financing aspect, we covered the cost of the product and you are paying back the loan given to buy the product. However, as per your contract and ALL electronic sales -regardless of financing or not- the warranty is provided via the manufacturer. You are covered and this can be repaired or even replaced via Toshiba, you simply need to call them at 1-8800-663-0378. If it were the MDG visionTab, or MDG Focusbook, Vision Desktops, etc your warranty would be with MDG as we are the manufacturer. We do not make Toshiba computers here therefore can not repair them for you, however their technicians are available to do this. Please, give them a call and you will be able to have the issue resolved and have a working computer again in no time.
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George Cerven
Atrocious is the only word to describe MDG Canada. I ordered a laptop, was approved then my sales rep quit and that is when all the trouble started. 35 telephone calls, numerous emails and six weeks of wasting my time. Finally I spoke to a supervisor who was nice but ultimately was not able to help me. They wanted me to wait six weeks before they would ship the laptop. What a joke!
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support@mdg.ca
Hello George,
Please be advised that some clients are required to make a series of payments prior to shipping for various reasons. It is not a policy that affects all clients. Please understand that we must take precaution when lending to prospective customers as we are a financing company. We have security features in play to protect against fraudulent activity. Generally, all clients are required to make a payment prior to shipping, however if this payment does not clear the account is generally cancelled by the fraud system. In your case, they un-cancelled the order for you as it looked to have been an issue with your bank. This however still flags the account, therefor they requested a series of payments prior to shipping. Perhaps this will help the shed some light on the situation.
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support@mdg.ca
Hello Dylan,
There may be some confusion with this. It looks like in this case, it’s not that you don’t make enough with your payroll. Generally in situations like this, it is that the “end of day” balance after payroll is deposited is not enough to cover the minimum payment amount. Usually it’s due to funds being transferred to other accounts, other bill payments etc. In this case we may ask to make a series of payments to build credit history to show that the minimum payment amount can be covered. For more details you can speak to our team at 1-800-906-0976 x 341.
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John Wallace
So I have a Samsung Tab S and I am having trouble with it. It boots up slowly and will not connect to my Wi-Fi or show any other networks. Sent an email 2 days ago and as of this afternoon still no response from MDG. Came home after work and called MDG again and was put on hold for a total of 15 -20 minutes, transferred twice in that time only to have someone in customer support tell me it is a manufacturer’s warranty and have to contact Samsung again. I had already done that on the weekend they tech support had me do some stuff and even had me do a factory reset. So here I am Tablet still not working and really getting no support from anybody. Getting more frustrated at the whole lack of customer service even from the company I made the purchase through. I worked retail selling electronics for 8 years, if I was this neglectful of my customers it would have been hard selling anything. Just saying even though it is a manufacturers warranty the selling entity should take some responsibility and try and help their customer out as much as they can, even knowing where to send the customer for service would have been helpful to me, couldn’t even do that. All I got was a negative attitude and told to call Samsung for them to look after me. So not really satisfied with the customer service or really lack of service I received.
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support@mdg.ca
Good Day,
Factory resetting is just the first step in analyzing the issue with the product. If this does not work, Samsung can sent it off to be serviced for either a repair or replacement. You would simply need to contact them again and advise them that the factory reset did not fix your problem and they can move on to the next step in getting this resolved for you. You are covered for warranty until October 2015, please give them a call at 1-800-726-7864 with your serial number and/or case number if they have provided you with one.
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paul richards
hello there.well i have been sending emails and calling trrying to get someone at mdg to help me for almost a year now.i have not rec ieved a response for at least 6 monthes,probably 8.i started a acounnt about a year ago now.i wanted to buy a computer.mdg took all the pre payments from my account,which was i think 30 bucks every 2 weeks for 3 monthes or something like that.then when i made all those payments they con tacted me and said to recieve the computer i needed to now send proof of my address in the form of a bill with my name and adress on it.i told the mdg man that i live a a home owned by my father and all bills in his name.now after a monthe of back and forth emails and calls i finally told mdg thatr i could not provide this proof they needed and i wanted to just end the deal.i never have heard from mdg since.i have left at least 10 messages and 10 more emails,all i want is my money back,or the computer…but mdg has completely ignored me and pretends i never even payed them for 3 monthes.i am so pissed.i want to sue.
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support@mdg.ca
Hello Paul,
The requested documents are a normal procedure, we require proof of address to confirm we are shipping the products to the appropriate individual. Send me an email at finance@mdg.ca with your name and the address that was on file at the time, or the telephone number and I will do my best to assist you accordingly in terms of receiving the refund.
-Rheannon
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nancy cote
well mdg has false adversting cause it not that easy no payment down well thats a croc. Well i was required to submitt a payment then after that one went thru they want a nother one so that wwould have been two payments . Would that have contuined to go on . I dont know cancelled the whole order
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support@mdg.ca
Hello,
Please note that we do not state 0 down payments. Generally for a first time client they are always required to make at least one payment prior to shipping. In some cases however, depending on the application information and the documents submitted to the account you can be asked to make a series of payments prior to shipping. This could be something on the bank statement for example that flags the account. Please understand that we must take precaution when lending to prospective customers and this is not a policy that applies to everyone.
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medley thomas
I have been trying to get my order for over a month now all they keep telling me is my order is ready to go and two days later my order is still not ready to go not very happy with these people they keep sending me from one person to another andNNbody seems to know anything not very happy canceling my order
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support@mdg.ca
Hello Medley,
Unfortunately it looks like there have been some communication issues, there were many times where the sales representative was trying to get a hold of you to speed up the process of the account and it doesn’t look like they were able to reach you. The Verification department just started working on your file this morning to complete the order. You can contact them at 1-800-906-0976 x 341 with your ID 1148568.
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medley thomas
yeah there is communication issuesI finally spoke with somebody and you guys have my wrong phone number I told you from the beginning what my phone number is now they’re trying to phone old phone number to verify whatever and it’s gonna be pretty hard to verify anything when I don’t have that phone anymore I don’t understand why you guys can’t get your stuff straight and still nothing but a friggin hassle now I’m just getting another run around im so fed up with this communication problem is on your Guy side you guys need to straighten it out don’t think I’ll ever order anything from you guys againif one person is taken care of the order that person should deal with it not getting turned around and have to speak to 10 other freaking people you can say whatever you want this is nothing but a bunch of bull
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support@mdg.ca
Hello,
We do apologize if there’s been issues, however as previously mentioned the verification department had started on the file. If you were to contact them at the number provided they can fix the issue with the telephone number once and for all.
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Kelly
I have nothing but positive things to say about MDG. I ordered a 58″ Samsung TV and it arrived at my door within a week. I also ordered a TV stand and as it was not in stock, I was offered a better one at the same price and it will be delivered early next week. Fast, efficient service!
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support@mdg.ca
Thank you very much! We’re happy to see such positive feedback.
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Helene B.
same for me Kelly, had a perfect service & delivery !
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Mark Burrows
There should be a rule of common sense when purchasing products online Angela. I am a freelance consumer advocate so I take it upon myself to teach a few basic rules about online buying. First and above all, you must accept that caveat emptor which simply means let the buyer beware is rule number one. Now, the word beware means to make yourself aware. So, the onus is on you to do your homework, if they offer a product you must research it, read reviews, view it at a local store if possible, if not then find forums on the internet and ask people who have the product and what their opinion is. Yes, once you make a purchase, you are in contract. but if you did not read the fine print in regards to terms, conditions, of the contract and any liability regarding warranty or guarantee provided by the manufacture, then it is your oversight, not the responsibility of the sellers. Do you not think that telling everyone now to read the fine print is redundant? Another point in defense of the seller. They do not live with you. They do not see if the furniture is cared or treated properly. Even the most poorly made furniture does not crack and burst without some abuse. I am overweight, I know that every time I sit down I am abusing my furniture because I don’t ease into it, I drop into it. I also raised four children, furniture never stood a chance. I have used MDG because of their personal touch, and considerate sales approach that had a human touch, that was friendly. I was willing to accept the risk because of their initial courtesy. Also, I did my homework, I knew the product inside out, and it met my expectations even before I made the decision to purchase it. Any problem I had with it, was between me and the manufacture. Unless of course it was damaged in shipping, that would have been another issue which I am confident MDG would have dealt with properly. The key is mutual respect in a timely manner. Beating a dead horse and calling it names after the fact is not a review, it is a matter of sour grapes, and the desire to blame the seller, not the chance of mishap or even manufacture flaw which is still not the fault of the seller.
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support@mdg.ca
Thank you so much for taking the time to leave us your awesome feedback! We greatly appreciate this and hope that everything continues to run smoothly for you.
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support@mdg.ca
Hello Angela,
Our furniture comes directly from the Brick, MDG is simply the financing part of it. There is a one year warranty on all of the furniture and if it can not be repaired the Brick will replace it for you. After this year is over, they can still have a technician offer you help however any repair costs would then be out of pocket if the warranty is over. Our loans are also open so you do not have to pay only the minimum amount. You can pay off your balance at any time just like a credit card with a variety of options.
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Subhash
Thank You, I received the tracking through mail. That was a quick response. I appreciate that.
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Subhash
I received the laptop but it was broken near the mouse pad and on top the shield was un fixed.
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support@mdg.ca
Oh no, we’re very sorry to hear that! Sometimes unfortunately items can get damaged during shipping. If you can, give us a call today at 1-800-906-0976 x 352 with your ID and we can get a replacement set up for you right away.
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Subhash
This is my order (#1126113 ). I got deducted with the down payment last week. Even verification dept called me to verify the payment processed. No response on the delivery. Even I mailed the support team but no response yet.
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support@mdg.ca
Hey Subhash!
Checking on the order for you the tracking number was generated last night for you. Please forgive us if the Support queue has not yet made it to your email. If you would like to feel free to give us a call in the meantime at 1-800-906-0976 x 352 and we can get you that number.
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mike
I have never been so insulted,I completed all of the forms you took my first payment out of the bank then phoned me a day later and told me that I was potentially going to commit fraud I could not believe what I was hearing I asked what that meant she said she won’t tell me, how is it okay to accuse me of this serious offense and not tell me why?I have never and never would commit such an offense.
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support@mdg.ca
Hello Mike!
Please let us know what the ID number is on the order and we can look into this for you. It sounds very odd that they would state something such as this and not provide reasoning.
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leszek szczepaniak
I was impressed when nice lady call mi back in Saturday,realy help about phone .Tkank you again
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leszek szczepaniak
Nice lady from mdg when give mi tracking number and she didn’t know how egsplain when is place for pick up package,give me number adres but I don’t know where is place,well I’m flstration high ton she throw the phone look like s….wery nice from her and when I DONT KNOW WHERE IS PLACE I’m not pick up any package pay for nothing I wish package return to mdg thank you
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leszek szczepaniak
I’m again and was nerves and not patience,but now wery happy get the phone,possible to old to nerves and grammpy I’m pologize thank you
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leszek szczepaniak
My opinion about MDG is excellent.When buy 2 computer one for over 1300 computer had everything from a-z,but another for over 1600 had missing some parts and not to strong look like first,litte suprisse and when calling to technical support don’t understand what I’M Talking about it,ok fix myself,now when make another order for the same time when install program some nice lady call me about phone and try explain about situation, but talking look like answers machine so I’m fluster and hang-up the phone -I’m very sorry for that sorry for Lady I’m apologize because MDG realy help for mi buy what I want that is EXCELENT and I recommend for everybody.thank you MDG
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Melanie
I really wanted what I ordered and thought I had everything wrapped up. I started getting two stories and I don’t understand why. I was told the computer would ship in 48 hours by the sales representative and then all of the sudden there are all these other things that have cropped up to stop them from sending the stuff. They took the first payment and I have not received my tracking information and then they said Monday and now I am seeing things on the reviews that make me wonder what is next. I really wanted what I ordered and wanted a credible company. I seen my nephew had liked this site and he works in finance for the Federal government and so I thought it was an okay business because he is really smart guy. I now feel cautious, think I may have lost a possible job if I don’t have the laptop in my possession. I am so frustrated and don’t know what to think except the stories are hurried and no questions asked by the customer and if they are answered by the sales person, they claim they only have so much information and that is why they didn’t say anything more. I canceled my order via e-mail because I was scared of this company. Convince me buyers that I was right or wrong. I was so torn. I want off of disability and want to make my own money.
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support@mdg.ca
Hello Melanie,
If you would like me to, I can personally look into this account for you. I would simply need to know the ID number for the order or the telephone number associated with your account. If you do not feel comfortable to state it online, which is understandable, you can email myself directly.
Rheannon Smyth
Social Media CSR
rsmyth@mdg.ca
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Ricardo
I would like to know, if Samsung is the only television you are promoting. Will you be offering Sony TV’s?
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support@mdg.ca
Hello!
It’s quite possible! We have had many other brand names in the past. Unfortunately I am not sure of what pending stock is to be coming in for future dates. The best thing to do is just keep checking back!
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Jeff
Service was fine , received my products in a reasonable amount of time, but the TV I got was defective so I sent it back and now it has been 2 weeks since sending it back and no word on when I will get the replacement tv! I have called daily only to receive the same “says it is suppose to be shipped out but no tracking number” I would definitely not recommend this company to anyone else due to this type of replacement procedure that is really unacceptable.
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support@mdg.ca
Hello Jeff,
We do apologize for any inconveniences caused. If you know the ID number please feel free to let me know and I will personally look into this matter for you.
Regards,
Rheannon.-
Jeff
Customer ID #2883440
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support@mdg.ca
Hi Jeff!
The TV should be received shortly, it looks like Fed-Ex actually contacted us today in regards to this delivery. It is coming from a vendor closer to your location to cut down on delivery time as opposed to our warehousing which is farther away. If you give us a call tomorrow at 1-800-906-0975 x 352 we can follow up on that email that was sent on Friday to get you your tracking number from Fed-ex. This way none of your personal account information is shared publicly and we can get you the information you require.
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support@mdg.ca
Hello Vincent,
We apologize if you’ve not had a pleasant experience with your MDG account. Please note however, all of this information is provided to you prior to going through the verification stage of the order. If you would like to further discuss the contract please give us a call at 1-800-906-0976 x 352.
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support@mdg.ca
Hello Assan,
All of our products come with specific warranties. If you would like us to take a look into the matter for you please feel free to give us a call to 1-800-906-0976 x 352 and we will do our best to assist you accordingly.
Regards,
Rheannon. -
shawn
MDG has been amazing to me, really good company that offers quality items. Their prices are also just as good, with many different ways to pay, and being able to pay what you owe off as quickly as you want is nice. MDG customer service also is 110% amazing, they are very fast to contact you back if you have issues, as I have sometimes misunderstood something or have had questions in which they have got back to me usually within several hours. I would recommend MDG to anyone out there who has looked at the different competitors and wants good service and quality items MDG is the place to go to. I have 2 queen size beds through them and today will have a laptop arriving, I will/plan on being a long time MDG customer as they have been great to me.
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support@mdg.ca
Thank you so much, Shawn! We’re very happy to hear how well our Financing has worked for you.
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Josh Free
Process to actually get product is slow. 5 business days for confirmation of my payment, even though I verified the amount withdrawn by phone with MDG. No other EFT I process is this slow. Then would have to wait 7-10 business days for shipping, which for some reason could not be expedited, even at my expense. Meanwhile, another payment is scheduled to be withdrawn, before I receive the merchandise. I cancelled my order due to this extremely slow, 1980s style, process. Would consider trying again if process could be sped up.
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support@mdg.ca
Hello Josh,
We apologize if the process was not as quick as you had expected. Please note that 7-10 business days is just a standard basis for any ground shipment. Depending on your location it likely would not take that long once the item was shipped. If you would like more details please contact us at 1-800-906-0976 x 352.
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Larry
Believe all the reviews that say they will have you on hold for ever!!!!! This company by far is the worst I ever dealt with. Then when the Female that thinks her crap dont stink gets on the phone and starts with you can just wait till your assigned rep comes in when i try to tell her that i was dealing with her, she put me on hold, then 20 minutes later i have to call back to get her to answer. Horrible customer service. stay away people stay away
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support@mdg.ca
Hello Larry,
We do apologize, looking into the account for you it does appear as though the file is being worked by our verification department. The sales rep on file however had recently changed to one of our Male staff members. There may have been some confusion with the reps. I will advise management of the issue here today involving the hold times.
Regards,
Rheannon.
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Sheldon
I ordered a few days ago and haven’t heard back sent in all the info they needed emailed the rep said he never received it check the emails maybe the process would get done and answer your calls and return them l’ve left numerous calls and a number but never heard back
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support@mdg.ca
Hello Sheldon,
It appears as though the issue has since been resolved. We apologize for any inconveniences we’ve caused you. If you have any other questions or concerns please feel free to contact customer service at 1-800-906-0976 ext 352. Thank you.
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support@mdg.ca
Hello Amy,
Looking into the account, it looks like the items were delivered on the 22nd. If you have yet to receive the items please contact customer service at 1-800-906-0976 ext 340 with your order ID 1055503 and we can investigate with UPS for you.
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rob
WOW very disappointed in the service i am receiving as a new customer never seen such poor customer service ever . My sales lady daisy was quick at getting me all signed up any question i asked would get back to me in five mins …then i was told that i would be contacted in 48 hours by verifaction dept that took five days called daisy numerous times never got back to me.Then i was told by verifaction dept it would be shipped in 48 hours and 5 days later no tracking number and in four days another payment comes out im thinking i should cancel the withdral and not except the item…very unhappy …rob
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support@mdg.ca
Hello Rob,
We do apologize as it is an extremely busy time of year for Verification. It does look like the order was submitted and 48 hours after as promised contact was attempted to complete the verbal verification on Friday in the afternoon. There is a tracking number as the order has been shipped out. If you’ve yet to receive this tracking number please call in to customer service at 1-800-906-0976 ext 352. Thank you for your patience.
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support@mdg.ca
Hello,
Are you still experiencing the same technical problems with the site? Please advise.
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RALPH AYMAR
I ORDERED A BROWN LEATHER RECLINER LOVE SEAT FROM MDG 4WKS AGO AND I FINALLY RECEIVED IT ON FRIDAY , NOV.29/14 BUT INSTEAD OF A LOVE SEAT I GOT A SOFA. I CALL CUSTOMER SUPPORT AND AFTER 2 DAYS THERE RESPONCE WAS THAT I SIGNED THE CONTRACT FOR A SOFA AND IF I WANTED TO PAY $350 UP FRONT THEY WOULD DO THE EXCHANGE EVEN WHEN I DIDN’T ORDER THE SOFA BUT THE GIRL TYPED IN SOFA INSTEAD OF LOVE SEAT. I WOULDN’T RECCOMEND THIS COMPANY TO MY WORSE ENEMY DUE TO THE FACT THEY HAVE POOR CUSTOMER SERVICE. I DECIDED THAT I WOULD HAVE TO PUT STOP PAYMENT ON ANY FURTHER PAYMENTS IN ORDER FOR SOMEONE HIGHER UP THAN CUSTOMER SERVICE TO CALL ME BACK AS NO ONE WILL RETURN MY CALLS OR EMAILS
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support@mdg.ca
Hello Ralph,
It does look like you`ve been in constant contact with our Customer Service Manager in regards to the Sofa/Loveseat issue. It looks like the matter has since been taken care of. If you need further assistance please do not hesitate to contact us at 1-800-906-0976 ext 352. Thank you.
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RALPH AYMAR
The mater was taken care of but it still cost me a extra $350.00 more than what the loveseat was worth in order for me to get it shipped and the wrong item picked up due to your company errors. I think this a bad way to run a company and a good way to lose customers from repeat buying
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support@mdg.ca
Hi Angelo,
We do apologize for the time frame on shipping. If you are still experiencing issues with the shipping of the item please contact Customer Service at your earliest convenience and we can try to assist as best as we can.
If you are calling from the US please dial 1-800-906-0975 x 352, if you are calling from Canada pleas dial 1-800-906-0976 x 352 or you can email at support@mdg.ca.
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Jason
I’m almost reaching my 30 days since I placed my order. Payments have been made, but I have not received my order. I have emailed and called and all i’m getting is a run around. Unfortunately, I can’t get out of the agreements and so I’m stuck with MDG taking my money and not providing what I’ve purchased. I have passed along the information and documents to my lawyer. Hopefully he can get MDG to fulfill their part.
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Jason
This is what MDG’s order tracker page says about my order: Your order is in: SHIPPING This means that your order has been shipped. Your tracking # is” I contacted UPS and they said they have not received any packages to ship. The delivery is on Order Processing. DOES IT REALLY TAKE 30 DAYS TO SEND IT FOR SHIPPING? If there are issues, why can’t the Rep just be straight up honest and say it.
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support@mdg.ca
Hi Jason,
Please keep in mind that you have to create a shipping label before UPS can come pick up the package. When this is created your tracking number is created with it. We have to print the information before UPS receives the item, this way they know where they are shipping it to. UPS does not create these labels. It is standard shipping practice with almost any online purchase. We did have some delays last week due to severe weather problems in Canada and the US and UPS was not updating their site so we do apologize for that.
Everything has since been moving, so if you are still experiencing delays and/or shipping issues please contact our customer service department asap.If you are calling from the US please dial 1-800-906-0975, and if you are calling from Canada please dial 1-800-906-0976. The extension number is 352, or you can email at support@mdg.ca
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Mary
Have you got them to stop taking the money out of your account and if so how did you do it. I got my laptop and it was broken and they wouldn’t do a thing about it and they are still taking money for it I need it to stop now. Please help if you have any suggestion.
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support@mdg.ca
Hello Mary,
If you could please provide the order number I Will look into this matter for you. There is a one year warranty minimum on the products, and if it was damaged during delivery we most commonly replace it no problem if it is still within 30 days of receiving the item. If you do not know the ID number please give us a call at 1-800-906-0976 x 352 for further assistance. Thank you!
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Melissa
It would be nice for customer service would tell us we needed to do 5 full payments before getting the items we picked out poor communication between the departments.
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support@mdg.ca
Hi Melissa,
Unfortunately your sales rep may not know about this prior to the order being submitted to Verification, so we do apologize about that. Sometimes clients are required to make a series of payments prior to shipping for various reasons, most commonly it is due to something on the bank statement or documents that are submitted that has flagged the account. Please understand since we are a finance company we must take care when lending to prospective customers, and such a policy is not applied to all accounts. We apologize for any inconveniences caused to you.
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stephanie
I am very pleased with MDG. I never heard of the company, and your page showed up in my news feed. I was very skeptical in regards to the approval process. I was hesitant to apply due to me not wanting to have a hard hit on my credit, and hearing reviews of others not getting approved. I was really shocked after getting approved to get over a 1500 credit line. This company is actually better then rent a center and Finger hut when it comes to their prices! I am very happy about getting approved and will no longer rent to from these other rental companies and stick with MDG.. TY for the easy application process! Ty for having reps that help their customers through the approval process online. Also- am so excited- that I cant wait to get my items in the mail! I ordered a ps4 and a laptop! My payments are way less then the rental companies around here! I have already referred this company to other peoples! Thanks again on being amazing and helping individuals in need and guaranteeing approval!
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support@mdg.ca
Thank you Stephanie! We’re glad to have been able to help you out!
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Laura Ann Thibodeau
I love MDG. I needed a TV & I had seen an ad for MDG so I filled out the application & got accepted right away . The sales agent Nic was amazing . I have liked it on my facebook page and told my boyfriend who is getting a TV also . THANKS MDG & Nic . I will be contacting you again for a bedroom set later.
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Mike
I have been in customer service for over 30 years. It is a pleasure to deal with a “web” company that makes you feel welcome and isn’t stuffing product down your throat. Right from the beginning my Rep (Nic) made the process smooth and efficient. I know I’m not an easy customer, if you can handle me you’re doing well. Keep up the good work Nic, I look forward to more purchases in the future.
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jemel
My experience so far has been horrible. I am very displeased how I’ve been treated. I am disappointed because a friend of credibility exposed me to this company. My sales rep wasn’t the worse but I felt like I can get in contact with the president of the United states before he would pick up the phone. I ordered a Samsung LED smart tv on the 9th of Oct didn’t receive it till the 29th which was yesterday. I opened the box set up the tv only to learned that the tv was damaged badly. When I called customer service a lady name Chelsea picked up, I expressed my concerns she was nasty and wasn’t helpful at all. This customer service rep hung up on me I called back several times she continued to hang up then she started to transfer me to an unknown person. I am highly disappointed. Mdg.com you have to get better. I thought you guys were the truth.
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Rob
I never imagined doing business over the internet would be so easy. Items were received promptly and as advertised – what more could you ask for?
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momma
I have had a HORRIBLE experience with MDG I recieved my TV and it was broken when I recieved it from puralator it took 2 days to get it shipped back then a few more days to recieve another new one and it took me 1 month to get the TV … The sales person I delt with didn’t call me to say i was missing documents I called them because I had not herd anything about my order NEVER again will I refer anyone or ever buy anything again.
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Michael Ogundipe
One of the best company’s I have had to deal with in a long time. They made it so much easier for you to achieve your goals of owning something. They are also very fast and efficient. I have nothing, but praises for them.
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Linda
Maybe that’s what is causing all my problems … my bank … I ordered a laptop one week ago for a birthday gift for someone and, one week later, I am still in the sales stage. Cannot get things to move. Not very pleased with my agent handling my order … she even said it’s MY fault things aren’t working properly … not sure I’ll be ordering from MDG again.
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Mark J.
Ya this is THE worst company to deal with, they sent me a broken TV and did not replace it. Stay away from these thieves.
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support@mdg.ca
Hello Mark,
This does not sound correct. Anything that is damaged in shipment is always replaced or the order is changed to suit the customers wants/needs. Please contact customer service right away.
For Canadian Callers: 1-800-906-0976.
For US Callers; 1-800-906-0975.Thank you.
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Shelley
Really? I’m going through the same thing now, received a broken television and no one has replaced it, just get lies saying UPS is on its way and they don’t show. I’ve lost 3 days off of work over a tv and still have this giant tv sitting at my door waiting for pick up. Hope CTV can get somewhere because I can’t, I get hung up on when I call or left on hold 10 minutes or more
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support@mdg.ca
Good Morning,
It appears as though we have our team working on this with you, including the team supervisor Josh. If there is anything else we can do at this time please do not hesitate to let us know.
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jean yves bouffard
MOI JEAN YVES BOUFFARD JAIME BIEN LE SERVICE QUE VOUS ME DONNÉ
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Margaret Osei-Mensah
Almost 3 years ago, I discovered MDG Computers while surfing the net. I applied and got approved instantly. I was wowed. Horrible credit yet got approved. I was extremely excited. Roger Banner was my rep. Things were going well and had made about 2 or 3 payments. Suddenly, I lost my job and was unable to make payments as arranged. I told Roger of my situation and instead of just closing off my file/account, Roger kept calling me so that we could both come up with a solution. At the end of it all, he promised to keep my file open with the payments I had previously made as credit for any future products I may be interested in. Roger is one of the best reps at MDG. He sure knows how to keep a smile on a customers face….MDG’s biggest asset!
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Sokly Sa
My MDG experience has been great from the beginning to the current. Their order process is quick and painless, delivery is lightning fast and their support staff are great at answering technical and other product related questions. I would recommend MDG to all my family and friends.
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Mike Dibble
Process so far has been easy i needed a new tv and didnt have the extra cash up front. So this company really helped with financing and getting a product that i wanted.
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Johnf
When I ordered my products I got the products quickly, they arrived in good working order. I had received Excellent customer service, no questions left unanswered. Low monthly payments. Great warranty terms. I will Defiantly be ordering again in the future
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Medycyna ratunkowa w Dukli
Nice post. I was checking continuously this blog and I’m impressed!
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melanie fortin
tres bon service je vais faire toujour affaire avec mdg merci
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martin
i wish the tablette is awesome
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Gabriela Zolynski
I purchased a computer through MDG, as my credit was not the greatest and I needed one to do work on. I was contacted by my Sales Rep right away and he guided me step by step through the process. I was aware ahead of time what fees I will be paying, so I am not sure what people are referring to, when they write, that they ended up paying something they were not aware of! It’s financing if an item, you will pay more than just tax! Overall, I am really happy with my purchase and even more impressed with the customer service at MDG!!! Gabriela Zolynski
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sal
I had a good experience with the ordering of my USA Samsung galaxy note 8.0 package and USA Asus x75-17.3 notebook and carrying case the sales representatives were great through all the paper work with MDG USA INC. and the payment plan now the Shipment was Qick and painless I would recommend MDG anytime and I would buy from them again.
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jean-eudes dea
je suis tres satisfais des rencaignementpour ma nouvel tele que je voulais avoir il mon donner confience en eux merci
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Roland Ouellet
I was impressed with how quick and easy it was to get my order submitted and delivered, I had a great experience with the sales representatives, It was easy to follow and submit the proper documents and now I am enjoying my new products thanks to MDG.
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Randy Verdone
Trying to survive on disability benefits is difficult and does not leave much in the way of disposable income. When I decided that I wanted to start my own business it was a dream that I could not see coming true. There was no way I could afford the one piece of equipment that I required in order to make my business a reality. On a whim I contacted MDG Computers and was promptly assigned a personal representative that worked with me to find a solution to my problem. Working with my budget he suggested a payment schedule that would allow me to get a laptop with the power and memory that I needed in order to make my dream a success. I now operate a home business that allows me to work within the confines of my disability while being a contributing member of society thanks to MDG Computers. I thoroughly enjoy my computer and it’s capabilities still astound me. I look forward to many years of business with MDG.
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george mcdonald
I use computers all day long an 7 days a week when my previous computer pooched and I was left without on it was so easy too get one at MGD when I had no cash to share at the time…tanks MD’G
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John Suru
Msg is excellent have bought many electronic s from them with no problems the service is excellent, the representative s are certouse and very helpful thank you mdg
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Jamie Marcus
I have been trying to make a purchase and I havent gotten a call back because I missed the call and when I called back I couldnt reach my rep. The sales guy I was dealing with wasn’t in on Sunday but come on its 2014, I should be able to make an order Sunday night if I want to, I work all week. Not impressed MDG. Please Call me back !!!!!!!!!!!!!!!!!!!!!! Jamie Marcus
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sunny
sales reps need a day off also just saying…
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Richard
I just wanted to post on here that I am very pleased so far with my interactions with MDG, my rep Shruti was very thorough and answered any questions I had very clearly…..the application and first payment and shipping details was all done in a very speedy manner on MDG’s end and this pleased me, it was a very easy and fast way to get my family our new computer at a great price and quickly……Not only was my dealings with Shruti great but also the rep that called me back to confirm all details and the shipping and payment info……. one last thing I would like to add is that the response time for getting back to a customer after leaving a message in my experience so far was EXCELLENT…..I am so far pleased and can’t wait to get our new computer….LOOKING FORWARD TO RECOMMENDING MDG TO FRIENDS AND FAMILY AND USING THEM AGAIN IN THE FUTURE WHEN THIS COMPUTER IS SETTLED AND PAID THANKS MDG!!!!
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CWS is discussing. 
support@mdg.ca, 
John Jenkins, 
Georgina Pierce, and 60 others are discussing. 
CWS 2:49 PM on June 13, 2019 Permalink |
I bought a lot of stuff with MDG and over the years my experience has been good. Products are in really good quality and only once I had a problem, but they took care of me immediately.